Accessible Policies
Service animal policy
Metro Transit allows service animals and those in training on all transit vehicles. Service animals are not required to be identified with paperwork or apparel. Service animals must be under control at all times.
The animal must not:
- Bite, growl, or bark
- Jump up on people
- Lick people
- Sit on the seats
If an animal is not under control, then boarding can be refused. If the customer and animal are already on the bus, the driver can ask the customer to leave the bus.
Pets
- Pets can be brought on board, but only in a carrier
- Pet dogs on a leash are not allowed to board
Metro Transit is committed to providing customers a safe, secure, and comfortable experience at the bus stop. We work to improve the customer experience at the bus stop through:
- Transit information
- Concrete pads at the front of the bus stop to make it easier to get on and off the bus (ADA pads)
- Improvements for pedestrians near the bus stop
- Installing shelters at new locations
- Improving existing shelters with lighting or radiant heating
- Replacing aged shelters
- Shelter cleaning and maintenance
Other transit improvements
- Installing detectable warnings at METRO Blue Line track crossings
- Installing between-car bollards at light rail stations
- Improve signage and parking access at several Park & Rides and transit centers
Learn more about the Better Bus Stops program
Snow removal
Snow removal at bus stops is a top priority of Metro Transit. Minnesota winters can make it very hard for customers to access our services. Metro Transit Facilities employees address these challenges in concert with contractors, municipalities, transit partners, and business/property owners. Learn more about our snow removal procedures.