Accessibility

ADA and accessibility

Metro Transit is dedicated to providing accessible bus and rail services for all community members including those with disabilities.

ADA definitions and requirements

  • The Americans with Disabilities Act (ADA) defines a wheelchair as a mobility device belonging to any class of three or four-wheeled devices, usable indoors, designed for and used by individuals with mobility limitations, whether operated manually or powered. These devices include scooters and Segways.
  • For the safety of our passengers, Metro Transit's wheelchair securement system is designed for front-facing riders using all four securement straps available. Some buses do give customers an option for rear-facing securement; keep that in mind when riding.

Digital Accessibility

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. metrotransit.org is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of metrotransit.org. Please let us know if you encounter accessibility barriers on metrotransit.org:

ADA self-evaluation and transition plan

The Americans with Disabilities Act (ADA) defines a wheelchair as a mobility aid belonging to any class of three or four-wheeled devices, usable indoors, designed for and used by individuals with mobility limitations, whether operated manually or powered. These devices include scooters and Segways.

According to the ADA, in order to be carried in a public transit vehicle, such a device cannot exceed 30 inches in width and 48 inches in length when measured two inches above the ground (with the exception of Segways). The ADA also states that service will not be provided if the combined weight of the rider and the wheelchair exceeds 600 pounds. For the safety of our passengers, Metro Transit's wheelchair securement system is designed for front facing riders using all four straps.

When possible, for the safety of the occupant, occupants of scooter-type wheelchairs will be asked to transfer from the scooter to a vehicle seat.

Metro Transit conducted an ADA evaluation of its facilities in 2019. Metro Transit is dedicated to ensuring its facilities comply with the ADA and incorporate accessibility best practices where possible. Below are several initiatives Metro Transit is involved in to improve how our customers access and use or bus and rail services. Review the Metropolitan Council's ADA Transition Plan. 

Transportation Accessibility Advisory Committee

Metro Transit collaborates with the Metropolitan Council's Transportation Accessibility Advisory Committee (TAAC) in establishing accessible transportation services. The TAAC was created by the Minnesota Legislature and advises the Council on management policies for public transportation services in the region from the perspective of riders with disabilities. The TAAC includes riders and advocates for older people and the disability community, as well as representatives of service providers and other appropriate agencies. Learn more about TAAC.

To submit an ADA/Title II complaint, please fill out this complaint form.