How to Ride
Boarding a bus
To use the bus ramp, wait 7 – 10 feet from the curb. This allows enough room for the ramp to be lowered properly. Let the driver know you need to use the ramp and be prepared to board first. Metro Transit drivers are thoroughly trained in operating the ramp and will help you get on and off the ramp if they are able without injury to themselves.
The ramp will beep when in motion. When it's lowered, the driver will indicate when it’s safe to get on. We recommend that you back wheelchairs onto the ramp. You also can board facing the driver if it’s easier. Once in the Priority Seating area, make sure your brakes are locked and/or turn off your device. Handrails are provided for extra safety.
When possible, for the safety of the occupant, occupants of scooter-type mobility devices will be asked, as an option, to transfer from the scooter to a vehicle seat.
Each bus has two spaces called Priority Seating at the front for customers in mobility devices. These spaces include mandatory securement straps for your mobility device. The driver is required to check the securement straps and make sure your chair is secured properly. An optional lap belt is also available by letting the driver know that you want it.
If both Priority Seating spaces are occupied and a third person in a mobility device wants to ride, the driver will call the Transit Control Center and tell the waiting customer when the next bus is scheduled to arrive. If the waiting time is longer than 30 minutes, the driver will arrange for an alternate vehicle to pick up passengers.
Exiting the bus
The onboard annunciator or the driver will announce all major intersections and transfer points. When the bus approaches your stop, signal to the driver by pulling the cord near the window, pushing the vertical bar between windows, pushing the rectangular button, on the underside of the raised seat next to your mobility device or verbally notifying the driver.
Allow customers who are not using the ramp to exit first. The driver will then activate the ramp and unbuckle the securement straps on your mobility device.
Riding trains
Light rail trains offer step-free boarding and are equipped with designated Priority Seating for customers with mobility limitations. In addition, all station platforms are fully accessible. Customers in a mobility device should face the direction the train is going. You should also set your brakes and/or turn off your device.
If you would like to receive personalized training on riding Metro Transit, please contact Doug Cook at [email protected].