Safety & Security Action Plan

Everyone who travels and works on our system deserves to have an experience that is consistently safe, clean, and welcoming.  

That’s why we’re expanding our official presence on transit, increasing our focus on cleaning and repairs, and strengthening partnerships with community partners across our region. Our collective efforts are guided by our Safety & Security Action Plan, which describes more than 40 actions centered around three areas of work:   

  1. Improving conditions on the system  

  1. Training and supporting employees  

  1. Engaging customers and partners  

Every action identified in the Safety & Security Action Plan is in motion, and we are continually looking for new ideas that will help us build on the progress we’re making. Examples of our work include:  

  • Expanding our official presence on transit. In addition to Metro Transit police officers, a growing number of Community Service Officers (CSOs), Transit Rider Investment Program (TRIP) Agents, and supplemental security officers are present across the system. 

  • Dedicating staff to a peer support program that connects frontline transit workers with trained, confidential peers after critical incidents and providing de-escalation training to all frontline transit workers.  

  • Expanding the Adopt-A-Stop program that invites community members to help look after stations and stops. Between 2024 and 2025, there was a 73% increase in adopted stops across the system.    

Updates on the Safety & Security Action Plan are provided quarterly. Find the latest updates in our Quarter 4 2025 Progress Report.  

How was the Safety & Security Action Plan created? 

The Safety & Security Action Plan was developed based on recommendations from the Metropolitan Council’s Metro Transit Police Work Group. The work group's recommendations are built around a vision that:  

  • Provides a quality transit experience for all, using an anti-racist lens, equity lens, and an inclusive approach to transit safety, security, and policing.  

  • Addresses systemic issues by fostering community relationships and partnerships.  

  • Demonstrates responsive leadership and accountability for results.  

The plan was endorsed by the Metropolitan Council in June 2022.    

The Safety & Security Action Plan is also incorporated into out strategic framework, Metro Transit Forward, that prioritizes employees, experience and service. 

Join the team that keeps the metro moving  

Looking for an opportunity to make an impact? We’re continuously hiring police officers and inviting aspiring police officers to join our Community Service Officer Pathways Program. Learn more about opportunities in maintenance or how to become a bus or train operator at metrotransit.org/careers.