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Public Safety

The Safety & Security Action Plan summarizes the steps Metro Transit is taking to making transit feel safer and more welcoming. The plan identifies nearly 40 actions that will build upon our work to improve public safety on transit and is organized around three areas of work:

  1. Improving conditions on the system
  2. Training and supporting employees
  3. Engaging customers and partners

What outcomes does the plan seek to achieve? 

Advancing actions identified in the plan could lead to these and other outcomes:

  • Enhanced efforts to hire and retain police officers and Community Service Officers

  • The use of contracted security guards at transit facilities with the most calls for service

  • Greater utilization of real-time cameras, including on buses and at facilities

  • Expanded staff training on mental health, de-escalation and personal safety

  • New and expanded partnerships that connect riders in need to services 

  • Clearer and more prominent communication about respectful behavior on transit

Updates on the Safety & Security Action Plan, including key metrics, will be provided quarterly.

View the Safety & Security Action Plan

Read the Quarter 3 2022 progress report

How was the plan created?

The Safety & Security Action Plan advances recommendations from the Metropolitan Council’s Metro Transit Police Work Group and is based on significant feedback from riders and staff. The work group's recommendation are built around a vision that:

  1. Provides a quality transit experience for all, using an anti-racist lens, equity lens, and an inclusive approach to transit safety, security, and policing

  2. Addresses systemic issues by fostering community relationships and partnerships

  3. Demonstrates responsive leadership and accountability for results

How can I share feedback?

Questions and feedback should be sent to comments@metrotransit.org

Continue reading

Efforts to improve public safety on transit showing signs of progress, promise (October 5)

To help resolve conflicts, operators invited to role play and reflect (July 27)

Test will help determine if fewer light rail vehicles improves customer experience (July 6) 

Moving together toward a safer transit system (June 22)

Cameras provide real-time look into light rail vehicles (June 15)

Join one of the fastest-growing police departments in the state!

We're growing due to the expansion of light rail and the addition of new Bus Rapid Transit lines. Join our team – start at more than $28/hour and earn a $4,000 hiring bonus. Review the job posting here.

Know someone considering a law enforcement career?

Metro Transit is hiring Community Service Officers on an ongoing basis. CSO candidates must be enrolled in an accredited college or university program seeking a degree in a law enforcement related field. Review the job posting here.