Safety & Security Action Plan

Two years after implementing a plan to improve conditions on transit, Metro Transit is seeing a decline in overall reported crimes and steadily increasing ridership. 

The Safety & Security Action Plan identifies 40+ action items, focused on three areas of work:  

1. Improving conditions on the system 

2. Training and supporting employees 

3. Engaging customers and partners 

Every action identified in the Safety & Security Action Plan is in progress. Quarter 2 highlights include: 

• Crime declines systemwide: Overall reported crime decreased by 17.5%, while the most serious of crimes – like robbery, assault, and homicide – declined by over 18% in the second quarter compared to this same time in 2023.  
   
• Ridership steadily increases: Between January and the end of June 2024, ridership has increased by 9% compared to the same time last year. Ridership growth has been especially pronounced on the METRO Green Line, up 17%, and on bus rapid transit lines, collectively up 21%. To date, nearly 23.5 million rides have been provided systemwide, with average weekday ridership of 143,509.  
   
• Layers of official presence continue to grow: There are now over two dozen Transit Rider Investment Program (TRIP) Agents who ride light rail vehicles to assist customers and monitor fare compliance between 6 a.m. and 10 p.m., seven days a week. The program will continue to expand, with nearly two dozen more TRIP Agents expected to start by the end of September. ​
   
• Quarter 2 2024 Progress Report
   
• Quarter 2 2024 Progress Presentation
   
• Quarter 2 2024 Presentation to the Metropolitan Council
   
• In the news: Reported crime on transit down 17.5% in second quarter while ridership continues to steadily increase
   
• Watch: Safety & Security Action Plan marks 2 years. What changes have you noticed?
  • Vaughn: Increase of official presence
  • Zay: TRIP Agents making a difference
  • Judd: Cleanliness at stations and onboard trains
  • Linda: Police presence and Text for Safety
  • Rolland: Metro Transit Police, TRIP Agents, and supplemental security

How was the plan created?

The Safety & Security Action Plan is built from the recommendations of the Metropolitan Council’s Metro Transit Police Work Group and is based on significant feedback from customers and employees. The work group's recommendations are built around a vision that: 

• Provides a quality transit experience for all, using an anti-racist lens, equity lens, and an inclusive approach to transit safety, security, and policing. 

• Addresses systemic issues by fostering community relationships and partnerships. 

• Demonstrates responsive leadership and accountability for results. 

The plan was endorsed by the Metropolitan Council in June 2022.   

Share your feedback

We’re committed to improving our system. Please share your feedback by emailing us at [email protected] or by calling 612-373-3333.