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Public Safety

The Safety & Security Action Plan summarizes the steps Metro Transit is taking to making transit feel safer and more welcoming. The plan was established in June 2022 following significant customer and employee outreach and will be regularly updated.

View the Safety & Security Action Plan

What's in the plan?

The plan identifies nearly 40 actions that will build upon our work to improve public safety on transit. The plan is organized around three areas of work:

  1. Improving conditions on the system
  2. Training and supporting employees
  3. Engaging customers and partners.

What outcomes does the plan seek to achieve? 

Advancing actions identified in the plan could lead to these and other outcomes:

  • Enhanced efforts to hire and retain police officers and Community Service Officers

  • The use of contracted security guards at transit facilities with the most calls for service

  • Greater utilization of real-time cameras, including on buses and at facilities

  • Expanded staff training on mental health, de-escalation and personal safety

  • New and expanded partnerships that connect riders in need to services 

  • Clearer and more prominent communication about respectful behavior on transit

How will success be measured?

Updates on the Safety & Security Action Plan, including key metrics, will be provided quarterly on this page and presented to the Metropolitan Council and Metro Transit staff.

How was the plan created?

The Safety & Security Action Plan advances recommendations from the Metropolitan Council’s Metro Transit Police Work Group, formed after the killing of George Floyd, and is based on significant feedback from riders and staff. The work group's recommendation are built around a vision that:

  1. Provides a quality transit experience for all, using an anti-racist lens, equity lens, and an inclusive approach to transit safety, security, and policing

  2. Addresses systemic issues by fostering community relationships and partnerships

  3. Demonstrates responsive leadership and accountability for results

How can I share feedback?

Questions and feedback should be sent to For tracking purposes, please note if your comment is specifically related to the Safety & Security Action Plan.

We're hiring! More operators, police officers and Community Service Officers are needed to reach plan goals. For more information, visit