The Safety & Security Action Plan summarizes the steps Metro Transit is taking to making transit feel safer and more welcoming. The plan was established in June 2022 following significant customer and employee outreach and will be regularly updated.
View the Safety & Security Action Plan
What's in the plan?
The plan identifies nearly 40 actions that will build upon our work to improve public safety on transit. The plan is organized around three areas of work:
- Improving conditions on the system
- Training and supporting employees
- Engaging customers and partners.
What outcomes does the plan seek to achieve?
Advancing actions identified in the plan could lead to these and other outcomes:
Enhanced efforts to hire and retain police officers and Community Service Officers
The use of contracted security guards at transit facilities with the most calls for service
Greater utilization of real-time cameras, including on buses and at facilities
Expanded staff training on mental health, de-escalation and personal safety
New and expanded partnerships that connect riders in need to services
Clearer and more prominent communication about respectful behavior on transit
How will success be measured?
Updates on the Safety & Security Action Plan, including key metrics, will be provided quarterly on this page and presented to the Metropolitan Council and Metro Transit staff.
How was the plan created?
The Safety & Security Action Plan advances recommendations from the Metropolitan Council’s Metro Transit Police Work Group, formed after the killing of George Floyd, and is based on significant feedback from riders and staff. The work group's recommendation are built around a vision that:
Provides a quality transit experience for all, using an anti-racist lens, equity lens, and an inclusive approach to transit safety, security, and policing
Addresses systemic issues by fostering community relationships and partnerships
Demonstrates responsive leadership and accountability for results
How can I share feedback?
Questions and feedback should be sent to email@example.com. For tracking purposes, please note if your comment is specifically related to the Safety & Security Action Plan.
We're hiring! More operators, police officers and Community Service Officers are needed to reach plan goals. For more information, visit metrocouncil.org/employment.