Safety & Security Action Plan

Everyone who travels and works on our system deserves to have an experience that is consistently safe, clean, and welcoming.  

That’s why we’re expanding our official presence on transit, increasing our focus on cleaning and repairs, and strengthening partnerships with community partners who can enhance and supplement our work. Our collective efforts are guided by our Safety & Security Action Plan, which describes more than 40 actions centered around three areas of work:   

  1. Improving conditions on the system  

  1. Training and supporting employees  

  1. Engaging customers and partners  

Every action identified in the Safety & Security Action Plan is in motion, and we are continually looking for new ideas that will help us build on the progress we’re making. Examples of our work include:  

  • Expanding our Transit Rider Investment Program, or TRIP. TRIP Agents inspect fares, assist riders, and ensure our Rules for Riding are being followed. We plan to have more than 100 TRIP Agents riding light rail and bus rapid transit lines by the end of 2025.  

  • Partnering with community-based organizations that can connect people to the services they need. Issues like substance abuse disorders and unsheltered homelessness affect our entire community and can also appear on transit. That’s why we’re working with community partners who are experts in these areas and continue to support the work of trusted officers from the Metro Transit Police Department's Homeless Action Team. 

  • Growing our workforce to increase our ability to monitor and maintain vehicles and boarding areas. In addition to recruiting police officers, Community Service Officers, and TRIP Agents, we’re hiring more maintenance staff to regularly and proactively tend to our trains, buses, stops, and stations. (See an issue we need to take care of? Let us know!)  

Updates on the Safety & Security Action Plan are provided quarterly. Find the latest updates in our Quarter 1 2025 Progress Report.  

Download a Safety & Security Action Plan fact sheet

Learn more about our layers of official presence

How was the Safety & Security Action Plan created? 

The Safety & Security Action Plan was developed based on recommendations from the Metropolitan Council’s Metro Transit Police Work Group. The work group's recommendations are built around a vision that:  

  • Provides a quality transit experience for all, using an anti-racist lens, equity lens, and an inclusive approach to transit safety, security, and policing.  

  • Addresses systemic issues by fostering community relationships and partnerships.  

  • Demonstrates responsive leadership and accountability for results.  

The plan was endorsed by the Metropolitan Council in June 2022.    

The Safety & Security Action Plan is also incorporated into out strategic framework, Metro Transit Forward, that prioritizes employees, experience and service. 

Share your feedback 

We’re committed to responding to rider, employee and community feedback. Please share your thoughts with us by emailing [email protected] or by calling 612-373-3333.

Leadership is also committed to connecting directly with riders on the system; below is the schedule of planned 2025 listening sessions and community meetings (subject to change):

  • Wednesday, May 7, 6 – 8 a.m., Nicollet Mall Station
  • Thursday, May 8, 5 – 7 p.m., 46th Street Station
  • Tuesday, May 13, 6 – 8 p.m., Cedar-Riverside Station
  • Saturday, May 17, 10 a.m. – noon, Brooklyn Center Transit Center
  • Wednesday, May 28, 6:30 - 8:30 a.m., Central Station

Join the team that keeps the metro moving  

Looking for an opportunity to make an impact? We’re continuously hiring police officers and inviting aspiring police officers to join our Community Service Officer Pathways Program. Learn more about opportunities in maintenance or how to become a bus or train operator at metrotransit.org/careers.