Safety & Security Action Plan

Everyone who travels and works on our system deserves to have an experience that is consistently safe, clean, and welcoming.  

That’s why we’re expanding our official presence on transit, increasing our focus on cleaning and repairs, and strengthening partnerships with community partners who can enhance and supplement our work. Our collective efforts are guided by our Safety & Security Action Plan, which describes more than 40 actions centered around three areas of work:   

  1. Improving conditions on the system  

  1. Training and supporting employees  

  1. Engaging customers and partners  

Every action identified in the Safety & Security Action Plan is in motion, and we are continually looking for new ideas that will help us build on the progress we’re making. Examples of our work include:  

  • Expanding our Transit Rider Investment Program, or TRIP. TRIP Agents inspect fares, assist riders, and ensure our Rules for Riding are being followed. As our team of TRIP Agent grows, they will become increasingly visible on the Green Line, Blue Line, and bus rapid transit lines. 

  • Improving station conditions. We are growing our facilities team so we can more proactively clean and repair stations and stops while investing in renovations that will make two of our busiest boarding areas -- the Lake Street/Midtown and Franklin Avenue stations -- feel safer and more welcoming. 

  • De-escalation training: In consultation with the ATU and informed by other transit agencies around the country, staff developed de-escalation training to help operators and other frontline transit workers know how to calm tense situations. To date, more than 1,100 employees have completed this training.  

Updates on the Safety & Security Action Plan are provided quarterly. Find the latest updates in our Quarter 2 2025 Progress Report.  

Progress on official presence, improving station conditions highlighted in latest Safety & Security Action Plan update 

Download a Safety & Security Action Plan fact sheet

Learn more about our layers of official presence

How was the Safety & Security Action Plan created? 

The Safety & Security Action Plan was developed based on recommendations from the Metropolitan Council’s Metro Transit Police Work Group. The work group's recommendations are built around a vision that:  

  • Provides a quality transit experience for all, using an anti-racist lens, equity lens, and an inclusive approach to transit safety, security, and policing.  

  • Addresses systemic issues by fostering community relationships and partnerships.  

  • Demonstrates responsive leadership and accountability for results.  

The plan was endorsed by the Metropolitan Council in June 2022.    

The Safety & Security Action Plan is also incorporated into out strategic framework, Metro Transit Forward, that prioritizes employees, experience and service. 

 

Join the conversation!

Join General Manager Lesley Kandaras and other leaders at public listening sessions in September. Find them in the field on:

  • Wednesday, Sept. 3, 6:30 – 8:30 a.m., Lake Street/Midtown Station
  • Thursday, Sept. 4, 4:30 – 6:30 p.m., Sun Ray Transit Center
  • Wednesday, Sept. 10, 6:30 – 8 a.m., Union Depot Station
  • Thursday, Sept. 11, 5 – 7 p.m., Snelling Avenue Station
  • Tuesday, Sept. 23, 4:30 – 6:30 p.m., Mall of America Station/Transit Center

Won’t be able to attend? Send your feedback any time by emailing [email protected] or by calling 612-373-3333. 

Join the team that keeps the metro moving  

Looking for an opportunity to make an impact? We’re continuously hiring police officers and inviting aspiring police officers to join our Community Service Officer Pathways Program. Learn more about opportunities in maintenance or how to become a bus or train operator at metrotransit.org/careers.