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Customer support

How can we help you? Reach us by phone, chat, or text, or send us a comment via email or use the forms below to let us know about issues or to compliment an employee.


NexTrip: NexTrip provides automated, real-time information 24 hours a day for trips departing in the next 20 minutes and scheduled times thereafter. You can also access it at

Transit Information Center: Speak with a transit expert about routes, schedules, or fares. Open Monday through Friday from 6:30 a.m. to 8 p.m. and Saturdays from 8 a.m. to 4:30 p.m.. Closed on Sundays and holidays.

Customer Relations: Employees are available to answer questions and take comments Monday through Friday from 8 a.m. to 4:30 p.m.


711 – Minnesota Relay (hearing impaired)


For other inquiries or for other Metro Transit business.


Metro Transit Police TipLine: If you witnessed a crime and you're able to provide details that could help police, please use this number to report the issue.


Transit Information Center Hours: Monday through Friday 6:30 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. Closed Sundays and holidays.


612-444-1161 | Text for Transit Information: Text your general transit questions or trip planning requests to 612-444-1161, and a transit expert will get back to you with answers. Available Monday through Friday 6:30 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. Closed on Sundays and holidays.

612-900-0411 | Text for Safety: If you see something suspicious or inappropriate on a bus or train or at a transit station or stop, Text for Safety to silently report it to Metro Transit. Please include location, route number, bus or train number, the issue, and a description of each person involved. If you witness a crime or have an emergency, call 9-1-1.

Text for Safety is also available via the Metro Transit app.

Send us a comment

Report issues with Metro Transit service, conditions on vehicles or at transit facilities, or thank a transit worker.

Customer experience form

Complete this form about where and when the item was lost and a detailed description of what the item looks like (a photo helps!) Lost & Found staff will contact you if your item was recovered to make an appointment for pick-up or arrange to have the item mailed. If you don’t hear back from us, your item was not recovered.

Please note:


  • The onsite Lost & Found window is no longer open for walk-up inquiries.
  • It can take up to 36 hours for Metro Transit to process lost items.
  • If you don’t hear back from us within 3 business days, follow up with us by phone at 612-373-3333.


Lost & Found form

Complete this form to get help with your account, or to report an issue with the Metro Transit app or Metro Transit's website, including trip tools (Trip Planner, NexTrip, Alerts). 

Please be as complete as possible so we can fix the issue quickly. Uploading a screen shot(s) of the issue or error message helps us identify the source of the issue. Include an email address or phone number so we can contact you if we need more details.

Account, Metro Transit App, and website form