Online forms
Use this form to report a lost item.
Use this form to submit a compliment or complaint about a Metro Transit employee or transit service.
Use this form to report an issue or submit a comment about transit facilities or equipment.
Use this form to report issues with our website or mobile app.
Use this form to request information about employer or organization based reduced fare and commuter programs.
Phone
612-373-3333
One number to reach all Metro Transit services.
NexTrip
NexTrip provides automated, real-time information 24 hours a day for trips departing in the next 20 minutes and scheduled times thereafter. You can also access it at metrotransit.org/nextrip.
Transit Information Center
Speak with a transit expert about routes, schedules and fares. Open 6:30 a.m. to 9 p.m. weekdays and 8 a.m. to 4:30 p.m. on weekends and holidays. Closed Thanksgiving Day and Christmas Day.
Customer Relations
Customer Relations staff are available to answer questions and take comments Monday through Friday from 8 a.m. to 4:30 p.m.
Lost & Found
Talk to a Customer Relations specialist to report items left on a bus or train. If staff locate the item, they will mail it to you or make arrangements for you to pick it up at Metro Transit (570 Sixth Avenue North, Minneapolis see map).
Go-To Card balance
Check your card's current balance or add value. You can also add value here.
By TTY
711 – Minnesota Relay (hearing impaired)
Text
612-444-1161 | Text for Transit Information
Text your general transit questions or trip planning requests to 612-444-1161, and a transit expert will get back to you within minutes with the answers. Available whenever the Transit Information Center is open: 6:30 a.m. to 9 p.m. weekdays and 8 a.m. to 4:30 p.m. on weekends and holidays. Closed Thanksgiving Day and Christmas Day.
612-900-0411 | Text for Safety
If you see something suspicious or inappropriate on a bus or train or at a transit station or stop, Text for Safety to silently report it to Metro Transit. Please include route, bus or train number, location and the issue. If you witness a crime or have an emergency, please call 9-1-1.
This service is also available via the Metro Transit Mobile App.
Metro Transit Police TipLine
612-349-7222
If you witnessed a crime and you're able to provide details that could help police, please use this number to report the issue.
Mail
Metro Transit
560 Sixth Avenue North
Minneapolis, MN 55411
Service Center
Visit the Metro Transit Service Center in downtown Minneapolis or downtown St. Paul for trip planning assistance, to pick up printed schedules or to buy or add value to a Go-To Card.