Contact Us

Online

By Phone

612-373-3333

One number to reach all Metro Transit services.

NexTrip
NexTrip provides real-time information for trips departing in the next 20 minutes and scheduled times thereafter. Find it through the menu to the right or by phone at 612-341-4287.

Transit Information Center
Speak to a transit expert about routes, schedules and fares. Open 6:30 a.m. to 9 p.m. weekdays and 8 a.m. to 4:30 p.m. on weekends and holidays. Closed Thanksgiving Day and Christmas Day.

Customer Relations
Customer Relations/Lost & Found is open weekdays from 8 a.m. to 4:30 p.m. It is closed on weekends and holidays.

Lost & Found
Items found on buses and trains will be turned in to Lost & Found (570 Sixth Avenue North, Minneapolis see map) by 8:30 a.m. the following business day.

Go-To Card Balance
Check your card's current balance or add value. You can also add value here.

By TTY
711 – Minnesota Relay (hearing impaired)

By Text

612-444-1161 Text for Transit Information

Help us test our new Text for Transit Info program. Monday through Friday between the hours of 8 a.m. and 4:30 p.m., text your general transit questions or trip planning requests to 612-444-1161, and a member of our team will get back to you within minutes with the answers.

Thank you for helping us test this new service!

612-900-0411 Text for Safety

If you feel unsafe or see something suspicious or inappropriate on a bus, on a train or at a transit shelter, Text for Safety to silently report it to Metro Transit. Of course, if you witness a crime or have an emergency and you're able to call, please call 9-1-1.

This service is also available via the Metro Transit Mobile App.

Metro Transit Police TipLine

612-349-7222

By Mail

Metro Transit
560 Sixth Avenue North
Minneapolis, MN 55411

In Person

Visit a Metro Transit Service Center for trip planning assistance, to pick up printed schedules or to buy or add value to a Go-To Card.