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Lost & Found

Use this form to report a lost item.

Compliment or complaint

Use this form to submit a compliment or complaint about a Metro Transit employee or transit service.

Report an issue or submit a comment

Use this form to report an issue or submit a comment about transit facilities or equipment.

Website or mobile app

Use this form to report issues with our website or mobile app.

Employer or organization transit programs

Use this form to request information about employer or organization based reduced fare and commuter programs.

Construction adjacent to light rail

Use this form for permitting and construction coordination within 50 feet of METRO light rail lines.



For Transit Information and Customer Relations:


NexTrip provides automated, real-time information 24 hours a day for trips departing in the next 20 minutes and scheduled times thereafter. You can also access it at

Transit Information Center

Speak with a transit expert about routes, schedules and fares. Open 6:30 a.m. to 8 p.m. weekdays and 8 a.m. to 4:30 p.m. on Saturdays. Closed on Sundays and holidays. 

Customer Relations

Customer Relations staff are available to answer questions and take comments Monday through Friday from 8 a.m. to 4:30 p.m. 

Lost & Found

Talk to a Customer Relations specialist to report items left on a bus or train. The Lost & Found window at Metro Transit’s headquarters in Minneapolis is no longer open to the public. Customers are asked to contact the Lost & Found department by phone or by email to inquire if their item was found. Customer Relations staff will have the item mailed or arrange a pick-up time.

Go-To Card balance

Check your card's current balance or add value. You can also add value here.


711 – Minnesota Relay (hearing impaired)


For other inquiries or for other Metro Transit business.


612-444-1161 | Text for Transit Information

Text your general transit questions or trip planning requests to 612-444-1161, and a transit expert will get back to you within minutes with the answers. Available whenever the Transit Information Center is open: 6:30 a.m. to 8 p.m. weekdays and Saturday 8 a.m. to 4:30 p.m. and is closed on Sundays and holidays. Closed Thanksgiving Day and Christmas Day.

612-900-0411 | Text for Safety

If you see something suspicious or inappropriate on a bus or train or at a transit station or stop, Text for Safety to silently report it to Metro Transit. Please include route, bus or train number, location and the issue. If you witness a crime or have an emergency, please call 9-1-1.

This service is also available via the Metro Transit app.

Metro Transit Police TipLine


If you witnessed a crime and you're able to provide details that could help police, please use this number to report the issue.


Metro Transit
560 Sixth Avenue North
Minneapolis, MN 55411

Service Center

Visit a Metro Transit Service Center in downtown Minneapolis or downtown St. Paul for trip planning assistance, to pick up printed schedules, or to buy or add value to a Go-To Card.