Online form
Comment on transit service, products, this website or locate a lost item
Request information on programs for employers, organizations and schools
Phone
612-373-3333
One number to reach all Metro Transit services.
COVID-19 Update (March 22)
To reduce in-person interactions, Service Centers and the Lost & Found window will close effective Monday, March 23.
Customer Relations staff will continue be available to answer questions about lost items, transit service and Go-To Cards from 8 a.m. to 4:30 p.m. Monday through Friday. Call 612-373-3333 or use this online form.
Current Go-To Card users can add value or check their balance at any rail platform, at metrotransit.org or by calling 612-373-3333. Value can be added to Go-To Cards at any Cub Foods, Jerry’s Foods or Unbank location.
New Go-To Cards can be purchased at metrotransit.org, or at any Cub Foods or Unbank location.
Please continue to visit metrotransit.org/health and follow Metro Transit on Twitter and Facebook for future updates.
Transit Information Center
Speak with a transit expert about routes, schedules and fares. Open 6:30 a.m. to 9 p.m. weekdays and 8 a.m. to 4:30 p.m. on weekends and holidays. Closed Thanksgiving Day and Christmas Day.
Customer Relations
Customer Relations staff are available to answer questions and take comments Monday through Friday from 8 a.m. to 4:30 p.m.
Go-To Card balance
Check your card's current balance or add value. You can also add value here.
By TTY
711 – Minnesota Relay (hearing impaired)
Text
612-444-1161 Text for Transit Information
Text your general transit questions or trip planning requests to 612-444-1161, and a transit expert will get back to you within minutes with the answers. Available whenever the Transit Information Center is open: 6:30 a.m. to 9 p.m. weekdays and 8 a.m. to 4:30 p.m. on weekends and holidays. Closed Thanksgiving Day and Christmas Day.
612-900-0411 Text for Safety
If you see something suspicious or inappropriate on a bus or train or at a transit station or stop, Text for Safety to silently report it to Metro Transit. Please include route, bus or train number, location and the issue. If you witness a crime or have an emergency, please call 9-1-1.
This service is also available via the Metro Transit Mobile App.
Metro Transit Police TipLine
612-349-7222
If you witnessed a crime and you're able to provide details that could help police, please use this number to report the issue.
Mail
Metro Transit
560 Sixth Avenue North
Minneapolis, MN 55411