Better Bus Stops

Snow removal responsibilities  

Metro Transit is responsible for clearing snow and ice at all light rail and bus rapid transit stations, transit centers, Park & Rides, and bus stops with shelters.  

Property owners and/or municipalities are responsible for clearing sidewalks leading to and from stops and stations and for clearing boarding areas near the thousands of bus stops without shelters across the region. 

Note: If an operator determines it is unsafe to board at a bus stop due to snow or ice, they will allow riders to board and exit at the nearest safe location.  

Priorities  

Metro Transit prioritizes snow removal to serve the most customers in this order:   

  1. Metro Transit facilities. Because these facilities are used to store and maintain buses, trains, and other support vehicles, they must be cleared first so staff can safely get to work and put buses and trains into service.  

  2. Stations, transit centers and Park & Rides. The busiest boarding locations, including light rail and bus rapid transit stations, transit centers, and Park & Ride lots are cleared next. In heavy snowfalls, staff may first create a path to safely board and return later to finish clearing snow. To allow for all-door boarding at bus rapid transit stations, snow is cleared along the entire length of the curb where there is a yellow, textured edge.   

  3. Bus stops with shelters. At bus stops with shelters, staff clear a six-foot area around the shelter and provide a clear pathway from the shelter to the boarding area at the curb.  

  4. Bus stops serving individuals with limited mobility. As resources allow, staff will visit bus stops without bus shelters where there are more riders with limited mobility (based on the number of people paying Mobility fares).  

How to report concerns 

To report a persistent problem, call Customer Relations at 612-373-3333 (option 3) or complete an online comment form.  Feedback related to snow and ice removal will not only help staff resolve issues but allow us to identify themes and do better moving forward.  

To report a concern about a sidewalk or a bus stop without a shelter, please contact your local municipality (Minneapolis, St. Paul).