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Shelter Guidelines

Guidelines for placing and removing shelters

Metro Transit buses serve more than 12,000 stops. With so many stops and facilities, Metro Transit must prioritize where shelters are located.

Metro Transit's goals for shelters are to: 

  • Efficiently provide shelters for the most people.
  • Serve transit customers who may especially benefit a shelter. 

Shelter placement

Metro Transit considers adding shelters at bus stops with 30 or more average daily passenger boardings, as funding and maintenance resources allow. 

If a bus stop has at least 30 or more daily boardings, Metro Transit prioritizes shelter locations based on boardings and if the bus stop serves transit customers who may especially benefit from a shelter. Priority locations include bus stops that serve transit customers who due to ability or health condition have greater access to transit where there is a shelter – such as housing for people with disabilities, housing for older adults, hospitals, healthcare clinics or social service providers. Bus stops are also prioritized for shelters if they are major transfer points, or if they are in areas where more households do not have cars. 

Once a bus stop is identified as a priority for a shelter based on the guidelines, site factors such as available space, slope and obstructions determine if a shelter can be located at a bus stop. 

Shelter removal

Metro Transit considers permanently removing shelters at bus stops with fewer than 15 average daily boardings.

Shelter lighting

Metro Transit prioritizes adding lights to shelters where there are higher boardings during the typical dark hours between sunset and sunrise. The lighting around the bus stop, any documented personal security concerns, and the availability of power for the light are also factors in shelter lighting decisions.

Shelter heating

Metro Transit considers adding heaters to shelters if there are at least 100 average daily boardings and when there are opportunities to efficiently bring power to the shelter. Heaters are not a standard feature in shelters due to the high costs of installing and maintaining the heater.

More information

In 2016 and 2017, Metro Transit conducted community engagement to better understand where people think shelters are most important and what features are important at bus stops. This feedback helped shape the shelter placement guidelines.

Link to pdf of full guidelines

Bus Stop Shelter