Better Bus Stops Community Engagement
What is Better Bus Stops?
A project to enhance access to opportunity by investing in bus stop shelters, lighting, heat and pedestrian access.
A community engagement process, active from March 2016 – March 2017, based in areas of concentrated poverty where more than half of the residents are people of color.
Why focus on community engagement?
To bring the community into the planning, decision-making and implementation of bus stop improvements and to influence the criteria the agency uses to prioritize shelter investments.
Better Bus Stops Overview (PDF)
Subcontracted Community Organizations
Final Reporting
Community Engagement Budget
“All the players ‘at the table’ were paid to be there, rather than paid professional staff and volunteer community members. This created the conditions for leadership development and community ownership of the process – which ultimately yielded high quality results.“
– Metro Transit staff
Community Engagement Model
“Co-creation of this model with the CET involved Metro Transit giving up decision-making power in several ways, which was essential in creating the conditions and space for community leadership and ownership of the work and outcomes.
Examples of this include who and how community engagement subcontracts were awarded, along with empowering community organizations to build off their expertise and create their own customized engagement plans for their constituencies.”
– Metro Transit staff
Community Engagement Numbers
What did we learn?
PRIORITIES FOR SHELTER AND BUS STOP FEATURES:
- Signage and information
- Benches
- Shelters
- Lighting
- Heaters
- Safe street crossings
- Maintenance at bus stops and shelters
“Bus shelters with lighting, heat, benches and maps are extremely helpful to those of us who rely on transit.”
– Survey participant
PRIORITIES FOR WHERE TO LOCATE SHELTERS:
“Even though ridership may not be as high, shelters are needed near senior housing.”
– Survey participant
PRIORITIES BEYOND BUS STOPS:
- Bus service and operations
- Equitable distribution of resources
- Fares
- Safety
“When buses run late or too early, peoples’ livelihoods are at stake.”
– Community Organization
“Some people actually don’t have cars ... and they rely on the light rail and the bus every day they wake up.”
– Community Organization
PRIORITIES FOR SHELTER STYLE AND BUS STOP DESIGN:
- A safe path to the bus stop, and safe environment at the bus stop
- Design for all ages and abilities
- Better weather protection
“Safety must be addressed through an equity lens because of the different ways that safety shapes and defines bus riders’ experiences depending on their location, identity and other factors. We heard from the majority of subcontractors that safety was a top concern for their community members when using transit. The diversity of comments and suggestions on this topic show that safety is defined and addressed differently in every community.”
– CET
Community Engagement Accomplishments

- Engaging and centering the people and communities who are traditionally under-represented in transit decision-making, but are most affected by these decisions.
- Engaging the community in discussions focusing on equity and policy surrounding the investment of resources at the bus stop level to influence the criteria the agency uses to prioritize bus stops improvements.
- Fostering greater transparency on Metro Transit decision-making and providing more information about bus stop improvements.
- Creating opportunities to build capacity within the community on transit issues, by compensating community organizations as full partners.
- Documenting and sharing lessons learned from this model of community engagement.
“[As a result of the Better Bus Stops project] we have closer relationships with individuals from Metro Transit itself, the Metropolitan Council, and from various neighborhood groups…”
– Community Organization
“A major success is that residents in the community feel that we are doing something positive by being out there in the streets engaging with them. We have heard comments such as ‘It’s nice to see people wanting to do something positive in the neighborhood,’ multiple times from the community.”
– Community Organization