Better Bus Stops Community Engagement

Community Engagement Report

In 2016 to 2017, Metro Transit conducted an extensive community engagement process lead by Nexus Community Partners, the Alliance for Metropolitan Stability, and the Center for Urban and Regional Affairs. The goal was to bring the community into the planning/decision-making process, implementation of bus stop improvements, and to influence the criteria the agency uses to prioritize shelter investments.

Better Bus Stops Community Engagement Report (33 pages)
Appendix A: Better Bus Stops Community Engagement Team Final Report (29 pages)
Appendix B: Metro Transit 2016 Better Bus Stops Survey Report (55 pages)
Appendix C: Survey Open-ended Comments and Pop-up Community Engagement Analysis (20 pages)
Appendix D: Better Bus Stops Community Engagement Timeline (5 pages)

Community Engagement Numbers

An estimated 7,000 people participated in community engagement.

2,013 Metro Transit surveys completed + 2,230 surveys customized by community organizations.

What did we learn?

PRIORITIES FOR SHELTER AND BUS STOP FEATURES:

Signage and information
Benches
Shelters
Lighting
Heaters
Safe street crossings
Maintenance at bus stops and shelters

PRIORITIES FOR WHERE TO LOCATE SHELTERS:

Where many people wait for the bus.
Near hospitals, healthcare clinics, social service centers, senior housing, housing and services for people with disabilities, where children are waiting.
Where residents don’t have a car, where residents have lower income.