Go-To Card and Pass User's Guide

Getting started

Record your card’s serial number and keep it in a safe place or register your card for free. This is very important! You will need your serial number to report any problems or to verify ownership if it is lost or stolen. If your card is not registered or you didn't record the card's serial number, we can't replace your card. Read Metro Transit's terms and conditions.

go to back

Your card is sturdy, but please follow these tips to keep your card protected from damage. Do not scratch, bend or punch a hole in your Go-To Card. The card will be deactivated if the sensitive wires inside it are broken or snapped. Don't hold your Go-To Card next to metal objects (coins, zippers) or electronic devices (cellular phones or pagers) when using it. The metal may keep you card from being read properly.

Use your Go-To Card/Pass

Validate your ride Go-To Card reader Where can I find the reader?
Touch your card to the Go-To circle as you board the bus. Otherwise, you risk a $180 fine and/or removal from the bus. Initially the display will show the current fare. After you validate the card, the display will show the remaining balance and when the transfer expires, if applicable. If you have special requests – such as paying for more than one fare – please tell the driver before you touch your card. bus card reader reader on bus
Validate your ride Go-To Card reader Where can I find the reader?

BEFORE YOU BOARD THE TRAIN, touch your card to the Go-To circle on the reader on the rail station platform. Otherwise, you risk a $180 fine and/or removal from the train.


Initially, the display will show the current fare.

After you validate the card, the display will show the remaining balance and when the transfer expires, if applicable.

If you have special requests – such as paying for more than one fare – use the buttons and menu screen to the left of the Go-To circle prior to touching the card to the reader.

 

Card reader

Card reader

Validate your ride Go-To Card reader Where can I find the reader?

BEFORE YOU BOARD THE TRAIN, touch your card to the Go-To circle on the reader on the rail station platform. Otherwise, you risk a $180 fine and/or removal from the train.

If you are boarding at Target Field, Go-To Card readers are marked for the destination. If you are traveling to Big Lake from Target Field, you are required to touch your card to the reader labeled "Big Lake." Otherwise, you may be ticketed for fare evasion.

Initially, the display will show the current fare.

After you validate the card, the display will show the remaining balance and when the transfer expires, if applicable.

If you have special requests – such as paying for more than one fare or selecting a different destination station – please use the buttons and menu screen to the left of the Go-To circle prior to touching the card to the reader.

Card reader

Card reader

Indicator lights and what they mean

Every time you board a bus or train and touch your card to the reader, the indicator light will display green, yellow or red.

Green Yellow Red

Green stoplightGO!

Yellow stoplightWarning

Red stoplightUse another form of payment

Hop on and go!

When the reader beeps and the light displays GREEN, your fare was deducted.

The screen displays GO or TRANSFER and shows the amount that was deducted and the card’s remaining value or the expiration date of your pass.

If the reader beeps and the light displays YELLOW, your fare was deducted but your card has less than $10 of value remaining or your pass will expire in less than five days.

The screen displays GO and shows the amount that was deducted and the card’s remaining value. It’s time to add value!

If the reader emits a low tone and the light displays RED, your card has no remaining value, your pass has expired or there is a problem with your card. Please pay in cash. If you believe the card still has value, call Customer Relations (612-373-3333) or visit a Metro Transit store to report the error. If you have a Metropass, Student Pass, College Pass or U-Pass, please contact the administrator at your employer or school before you contact Metro Transit.

 

Transfers

Transfers – good for unlimited rides at the same fare level for up to 2½ hours – are automatically added to your Go-To Card when you pay your fare. If you transfer to a bus with a higher fare, the difference will be automatically deducted from any stored value on your card. If your card has no stored value, you must pay the entire fare in cash. If you transfer from a bus to a train, you must touch your card to the rail station card reader before boarding.

Learn more about transfers.

Check your card's balance and add value to your card

Before you add value to your card, remember you can always check your card's balance online, at a Go-To reader on a bus or rail station platform or by phone.

Learn more about how value is added to your card 

Ways to Add Value Accepted Forms of Payment The Basics Value is available to use 
Online Credit Card

Enter your card's 16-digit number and payment information or access your account with saved information. Or sign up for Auto Refill!

24 hours later

By Phone
612-373-3333

Credit Card

Enter your card's 16-digit number and payment information.

24 hours later

Go-To Retail Outlet 

Cash, Credit Card

Visit the Metro Transit store with card and payment.

Immediately

Metro Transit store

Cash, Credit Card, Commuter Check

Visit the Metro Transit store with your card and payment; ticket machines also available at store locations.

Immediately

Rail Ticket Machine

Cash, Credit Card

Press the F button (Go-To Card) on the ticket machine. Next, touch your Go-To Card to the Go-To circle below the screen. Select Add Stored Value or Add 7-Day or 31-Day Pass, then use the screen to choose the amount or type of pass you want to add. When the screen asks for payment, you can insert cash or a credit card. YOU MUST touch your Go-To Card to the Go-To circle one more time for stored value or a pass to be added to your card.

Immediately

By Mail

Check, Credit Card,

Commuter Check

 Complete the mail-order form and submit payment.

 2-3 business days

 

Traveling with others

 

 

If you have stored value on your card, you can pay for up to eight fares at once. It’s perfect for families or friends traveling together. If you’re paying for a bus ride for yourself and others, tell the driver BEFORE you touch your Go-To Card to the reader. If you have a pass and stored value on your Go-To Card, you may use the pass to pay for yourself. However, to pay for others, you must use stored value. Transfers for each person in your group are automatically embedded on your Go-To Card – no paper transfers will be issued. Your group must complete the trip together for transfers to be valid.

What to do if your card is lost, stolen or damaged

Lost or stolen cards
Contact Customer Relations at 612-373-3333 or visit a Metro Transit store immediately so the card can be deactivated. If the card is registered, you will receive a replacement card that contains the same value that your original card had at the time it was reported lost, minus a $5 replacement fee.

If you have a Metropass, College Pass or U-Pass please contact the administrator at your employer or school. Ask for details about deactivating the card and ordering a replacement.

Non-functioning cards
If your Go-To Card or pass fails to work on a bus, use another form of payment. To receive a replacement card, contact Customer Relations at 612-373-3333 or visit a Metro Transit store.

Cards reported lost or stolen are disabled and cannot be reactivated.

Frequently Asked Questions

 

If I don’t use the card for a while, will it still work?
Your card will stop working after two years without use. To reactivate your card, bring it to a Metro Transit store. Your card does automatically expire ten (10) years from the day it has been initialized; any remaining value can be transferred to a new card.

Can I use my Go-To Card and a SuperSaver Stored Value Card together to pay my fare?
No. They use separate readers that are not compatible. You may use a Go-To Card or a SuperSaver, but not both at the same time.

I have a multi-day pass and stored value on my card. What pays my fare?
The Go-To readers always use a pass first to pay the fare. If additional fare is required, the reader will automatically deduct the correct amount from any stored value on the card or pass. Learn more here.

What happens if my Go-To Card doesn’t have enough value to pay the fare?
We’ve got you covered. Say you have $1 remaining on your Go-To Card and board a bus with a $1.75 fare. When you touch your card to the reader, it will deduct the fare, leaving the card with a negative balance: -75¢. When you add value to the card, the 75¢ you owe will be deducted from the amount added to your card.

Note: Even with a negative balance, a transfer will be embedded on your Go-To Card so you can complete your trip. After the transfer expires you will not be able to use your Go-To Card again until you add value.

Can I purchase an Event 6-Hour Pass or Day Pass with my Go-To Card?
No. You can only purchase regular fares with the stored value on your Go-To Card. You can purchase an Event 6-Hour Pass at light-rail ticket machines. Ride even longer with a Day Pass. Buy a Day Pass online, at rail ticket machines or at Metro Transit stores.

Note: The Event 6-Hour Pass is the same cost as two regular one-way fares. Use your Go-To Card or pass to avoid waiting in line at the ticket machines.

I've changed my personal information such as my e-mail address. Where can I edit my card's registration information?
Edit your registration information to change your phone number, mailing address or e-mail address. You can also call Customer Relations at 612-373-3333. Metro Transit will not sell or disclose personal information without your written consent unless required to do so by law.

Contact us. We're here to help.

If you have questions, call Customer Relations at 612-373-3333.

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