Report a Lost/Stolen Card
If your Go-To Card or pass is lost, stolen or damaged, notify Metro Transit immediately to deactivate your card.
Note: your card/pass must be registered to be eligible for replacement. The value on Go-To Cards and passes cannot be refunded or redeemed for cash.
You can also visit a Metro Transit Service Center or call Customer Relations at 612-373-3333, Monday through Friday, 8 a.m. to 4:30 p.m. You will not be responsible for unauthorized use of your Go-To Card or pass after you report your card missing.
Replacements for registered cards/passes will be issued with the value that was on the card at the time that the card was reported lost, stolen, defective or damaged, less a $5 fee (if applicable).