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Comment on Metro Transit service

Give us your suggestions and comments!

Use the form below to commend an employee for excellent performance or to register a complaint about bus or rail service. You can also offer comments by calling Customer Relations at 612-373-3333 on weekdays between 8 a.m. and 4:30 p.m.

Note: Metro Transit does not provide trip planning assistance by email. For route and schedule information, use the online Trip Planner or call a transit information expert at 612-373-3333.

If you know your route, get real-time departure information with NexTrip.


Please complete the following information. A comment and a first name are required to submit this form. Please include an email address if you would like a response to your comment.

Thank you for your submission.

We have received your request and/or feedback.

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Please Note: It may take 5 to 7 working days for Metro Transit to complete our investigation.

Thank you for contacting us and for being our customer!