Several adjustments have been made to help prevent the spread of COVID-19, and changes are likely to continue as our understanding of the pandemic evolves. Below are responses to some frequently asked questions. Additional questions can be directed to Customer Relations.
For the latest updates, please visit metrotransit.org/health.
Las updated July 24, 2020
How are vehicles, stations and platforms being cleaned?
Buses, trains, stations and other shared spaces are being cleaned and disinfected as frequently as possible. Currently, all buses and light rail vehicles are being cleaned daily. Operators have supplies to sanitize their work areas at the beginning of each shift and refillable bottles of sanitizer are available to staff.
How is service being adjusted?
Service has been adjusted based to match demand. Review route schedules for the latest information. Service levels will continue to be evaluated as businesses, schools and other services adapt to updated public health guidance. The next round of scheduled service changes will take effect in September.
Why is there a limit on the number of people allowed on board?
Limiting the number of people on board allows riders to leave space between themselves and others while riding. On a 40-foot bus, operators are asked to stop picking up passengers when there are 10 people onboard; on a 60-foot articulated bus, boarding may stop when there are 15 people onboard. Unfortunately, limiting the number of people that can ride a bus at a time means some people may have to wait for the next trip. Operators are asked to advise customers who cannot board of the approximate time of the next bus. To support social distancing, Metro Transit is closely monitoring ridership and assigning larger vehicles to the busiest routes.
Is NexTrip accurate?
Yes, NexTrip is providing accurate real-time predicted departure information. Real-time information provided through third-party apps should also be accurate. Remember, alerts about scheduled service changes and trips that are unexpectedly canceled are provided by text and e-mail. Sign up to receive alerts for the routes you use at metrotransit.org/rider-alerts.
Do I need to wear a face covering when riding?
In line with Gov. Tim Walz's Executive Order, customers are required to wear face coverings when riding buses and trains. The Executive Order provides some exceptions. Please review the Executive Order for more information.
How is the air on buses and trains being ventilated or filtered?
Bus operators may open roof hatches to improve air circulation within buses. Customers may also open side windows in buses where those windows can be opened. Metro Transit is researching enhanced air filtration options for both buses and trains.
What can customers do to help prevent the spread of COVID-19?
Public health guidance should be followed. Please remember to wash your hands, cover coughs and sneezes and avoid transit if you are feeling ill. When possible, leave space between yourself and other riders and limit on-board conversation. To board quickly, validate your fare with a Go-To Card or purchase a fare in advance using the Metro Transit App. Always exit through the rear door if you are able to do so. Contact Customer Relations for assistance obtaining a Go-To Card and to learn more about reduced and pre-paid fare options.
How can healthcare workers travel safely to their jobs?
Essential healthcare workers can schedule free rides to and from work through the Metropolitan Council's Metro Mobility service. Find more information at metrocouncil.org.
What do I do if I have concerns while riding?
As always, call 911 in the event of an emergency. To report suspicious or unwanted behaviors, please text Text for Safety at 612-900-0411 and you will be put in touch with a trained representative who can provide assistance. All other questions, comments and concerns can be directed to Customer Relations. Customer Relations staff is available by phone during normal business hours. Metro Transit's Service Centers are closed, but staff continue to support customers who need to purchase or replace Go-To Cards online or through other retail locations that are open.
What if I lose something?
While the Lost & Found window is closed, Customer Relations continues to collect and return lost items. For more information, contact Customer Relations at 612-373-3333 or via e-mail at firstname.lastname@example.org. Representative will follow-up on Wednesday afternoons if your item was recovered and make arrangements for pick up or delivery.