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Mission Statement and Guiding Principles

Our Mission

We at Metro Transit deliver environmentally sustainable transportation choices that link
people, jobs and community conveniently, consistently and safely.

Our Guiding Principles

We believe that public transportation is essential to the economic vitality, environmental stability and quality of life in the Twin Cities region.
Our core values guide our actions each day:


Service Excellence

We go beyond the expectations of our customers to deliver convenient, comfortable and reliable service; we don’t accept today’s best as tomorrow’s limitations.


We provide a safe and secure environment for our customers, community and employees through consistent training, enforcement and allocation of resources.

Environmental Responsibility

We promote public transportation as an environmentally friendly service and conduct our business in an environmentally responsible manner.



We regularly question the status quo; we encourage creativity and innovation in all things.


As employees, we seek shared success, treat one another with respect and consider each other as customers.

Community Orientation

We are an important part of the Twin Cities region. We engage the community in our decision making, provide well crafted communication and offer opportunities for
public involvement.


Financial Responsibility

We continuously improve the cost efficiency of our services; we approach our financial relationships with integrity and transparency.