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Rider's Almanac Blog

Know Your Operator

Know Your Operator: Kieyonn Bogan

Posted by Drew Kerr | Wednesday, March 13, 2019 1:47:00 PM

Nicollet Operator Kieyonn Bogan, who began at Metro Transit in 2004. After putting in an application to serve as a school bus driver, Kieyonn Bogan headed home on a Metro Transit bus and passed Nicollet Garage.

Bogan grew up near the south Minneapolis garage and regularly took the bus to Roosevelt High School and to the Roller Garden in St. Louis Park. Despite that exposure, she said it wasn’t until that moment that she considered what it would be like to work for Metro Transit.

Bogan went with that thought, applied and quickly found herself following a new career path.

She began as an operator in 2004 and, after overcoming some initial hesitation, has come to truly enjoy the work. Her favorite parts of the job, she says, are interacting with customers and getting a unique view of her community.

“I get to see the city wake up and I get to see the city go to sleep, all within a climate-controlled environment,” Bogan said.

Bogan has spent her entire career at Nicollet Garage, a small, close-knit garage where she sees her co-workers as family. While she’s familiar with lots of routes, staying at Nicollet has also led to an affinity for one of Metro Transit’s most popular routes – Route 21.

“I see a lot of the same people who always say hello, or just ride for the social aspect,” Bogan said. “People like that really make your day.”

Customer service isn’t Bogan’s only strong suit, either.

She has a 14-year safe driving record and, for the past four years, has helped train new operators as a relief instructor. Bogan says the key to safe driving is to not focus too heavily on the schedule.

In the future, Bogan hopes to continue growing her career at Metro Transit. She’s particularly interested in serving as a Transit Supervisor, helping operators and customers navigate planned or unplanned detours and other issues.

Whatever happens next, Bogan said she’s grateful to represent Metro Transit and for all the benefits of working for the organization. Since starting, she’s purchased a home, traveled and raised two boys, now ages 17 and 12.

“There are a lot of opportunities that may not have happened if I didn’t stick it out,” she said. “I’m really glad I’m here.”

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