Most customers are unaware of all the behind-the-scenes technology that goes into catching a bus.

In fact, at the core of every rider experience, and the decisions we make to improve operational efficiency, is a computer system called TransitMaster.

Bus Operations has been using TransitMaster since 2002 to provide the entire agency with data that can be used to share real-time bus departures with customers, deploy extra buses when operators need support due to extreme weather, events or traffic, and write more accurate schedules.

And soon, an enhanced version of TransitMaster will enable buses to communicate location data more accurately and faster than ever before, adding up to significant gains for customers and staff.

Manager of Technology Systems Gary Nyberg and Transit Control Center (TCC) staff are systematically rolling out the TransitMaster upgrade over the next couple of months to all 950 buses. Each bus, which is equipped with an onboard cellular router, will communicate location data to TCC and NexTrip. NexTrip is the customer-facing system that feeds the mobile app, the website and the electronic schedule displays located at various bus stops and shelters.

Nyberg said when the upgrade is fully implemented by the end of 2017, buses will be able to send their location message every five to 10 seconds.

“That’s a huge improvement from the current 30 to 60 seconds,” Nyberg said. “It enhances a customer’s experience by improving NexTrip prediction accuracy and reliability, and therefore, their trust in Metro Transit.”

The latest TransitMaster improvements also provide the foundation for another key technology called Transit Signal Priority (TSP). TSP improves on-time performance because it allows a bus to request a longer green light or request that a red light be turned to green.

The TransitMaster upgrade also uses an embedded gyroscope sensor to improve accuracy when a bus is at the Mall of America, at Transit Centers, or whenever a bus is otherwise not receiving a valid GPS signal. A gyroscope is a small device that always maintains its direction and orientation to the earth, so whenever a bus’s GPS device loses its GPS signal, the gyroscope kicks in and continues to send accurate location data to TCC and NexTrip.

“Now we’ll know even more precisely where every bus is, everywhere, at all times,” Nyberg said. “That’s key, and it further improves the way we can manage our system and the accuracy of the data it provides to operations, planners, and to our customers.”

Other teams also rely on TransitMaster data and will benefit from the system upgrade.

Street Operations uses TransitMaster’s real-time information to better understand operators’ experience with delays. Service Development analyzes TransitMaster data to adjust schedules and routes. And Customer Relations staff use TransitMaster to respond to a customer who calls because their bus didn’t show up. With TransitMaster, Customer Relations staff can look at a live screen to see where the bus is in that moment and give the customer an answer in about 30 seconds.

“TransitMaster’s improvements are invisible to the customer, but they make us better able to deliver on the promise of service," Nyberg said.

Editor's Note: Nyberg’s leadership with TransitMaster and other important technology projects led to his TCC colleagues secretly nominating him for an Intelligent Transportation Systems (ITS) Minnesota award. In October, Nyberg was presented with a 2017 ITS Minnesota Public Sector Achievement Award in recognition for his outstanding contributions to the ITS community and for improving the efficiency of public transportation operations in Minnesota.

As we prepare to close the books on 2014, I’d like to briefly reflect on all of the incredible progress Metro Transit has made over the last 12 months. It was, in short, an incredible and historic year for our organization, our customers and our region.

With so much great work going on, it is impossible to capture everything that happened this year in a single column. The list that follows contains just a few of the year’s highlights. I hope looking back will inspire you to think about what transit meant to you in 2014 – and what it will continue to mean in the years to come.

METRO Green Line opens to immediate success

It would be impossible to talk about this year without talking first about the METRO Green Line, which opened on time and on budget on June 14. Despite a soggy couple of days, more than 107,000 rides were taken during the Green Line’s opening weekend.

That great introduction was only a hint of what was to come. By year’s end, we expect to provide around 6 million rides on the Green Line, well ahead of where we expected to be just six months into service. Ride the line today and you will see students, seniors, children and every walk of life sharing the ride as they travel to class, work, a Vikings game or to one of the many unique restaurants and shops in our downtown areas and along University Avenue. You’ll also see clear evidence that the Green Line is reshaping the land around it for the better.

The Green Line was decades in the making and there remains significant work to realize the vision that has been set for the Central Corridor. But just six short months since service began, it’s clear this transit project has had a major impact on our community.

Website redesign improves trip planning, mobile experience

A redesigned, mobile-friendly website that provides enhanced trip planning features and an improved interactive map was also introduced in June. The response has been overwhelmingly positive. By the end of the year, we expect to have had nearly 12 million website visits and around 7.5 million online trip plans – both record-setting numbers.

Sustainability efforts continue, win praise

A new Park & Ride in Brooklyn Park came as the latest sign of Metro Transit’s continuing commitment to sustainability. The 1,000-space Park & Ride that opened in August features a geothermal heating & cooling system, electric vehicle charging stations and a solar array that offsets energy use at the site.

Recognizing our ongoing efforts to reduce our environmental impact, the American Public Transportation Association in August placed Metro Transit among a distinguished group of 12 transit agencies to earn Gold Level certification through their Sustainability Commitment program.

Visitors from around the country experience transit network

In July, the Major League Baseball All-Star Game drew thousands of visitors to the Twin Cities, many of whom used Metro Transit to get around. Nearly 45,000 additional light-rail and Northstar rides were generated by events during All-Star Week, including around 6,000 rides on light rail to the All-Star Game at Target Field.

In September, the Rail~Volution conference drew another 1,400 people to the Twin Cities to explore transit and witness the development our system is inspiring. Our story is now being shared as an example in cities across the U.S.

On top of these special events we provided nearly 512,000 rides to and from the Minnesota State Fair and it’s new Transit Hub and doubled ridership to Minnesota Vikings home games at TCF Bank Stadium.

Metro Transit Police Department grows, becomes more diverse

The Metro Transit Police Department grew to more than 200 part- and full-time officers, allowing police to focus on community-based policing along the Green Line and to establish the Northside Community Policing Team, a new beat that is already having an impact North Minneapolis. The growth also led to new diversity, including the department’s first Hmong officer.

Taken together, these efforts and a continued commitment to our Guiding Principles will drive year-end ridership to around 84 million, a 33-year high.

That’s a significant achievement that all transit customers and supporters can be proud to have been a part of. While we celebrate how far we’ve come, we also recognize our work is far from over. In fact, much of the activity that occurred in 2014 was focused on setting the framework for future success.

As we look forward to 2015, I’m excited to see construction begin on our first arterial Bus Rapid Transit line, the A Line, and for service to begin later in the year. I’m also eager to see us expand our commitment to transit equity, enhance the customer experience through improved transit information and bus stop amenities and continue our sustainability efforts. 

Thank you for everything you did to make 2014 one of our best years ever. We look forward to serving you in 2015 and beyond. 

2014: The Year in Review

January

> Metro Transit announces 2013 ridership grows to 81.4 million, one of the highest levels in 30 years.

> Council Chair Sue Haigh delivers her State of the Region address, saying the region must “think regionally and act equitably” in order to grow.

> Transit Information Center representatives handle 118,521 calls, setting a new record for calls handled in a single month.

> Metro Transit’s Twitter account reaches 10,000 followers.

February

> President Obama visits St. Paul and receives the METRO Green Line’s first honorary ticket.

> A combination of rail and enhanced bus is recommended as the best long-term transit improvements for the Midtown Corridor.

> Metro Transit starts sharing photos on Instagram.

March

> Service begins on Route 30, a new bus route serving North and Northeast Minneapolis and connecting with the Green Line in St. Paul.

> The American Public Transportation announced transit ridership is at its highest level in 57 years.

April

> Metro Transit, Xcel Energy and the Saint Paul Area Chamber of Commerce recognize Earth Day at the new Operations & Maintenance Facility in Lowertown.

> The Twins season opens and a Twins Family Pass is introduced as a new cost-effective way of getting to the game.

> Test trains begin full-schedule testing on the Green Line.

May

> Target Field Station opens north of Target Field, providing additional boarding capacity on busy event days and creating a new public space in the North Loop neighborhood.

> Several of Metro Transit’s retired buses are purchased for creative re-uses, including a new mobile learning center.

> Thrive MSP 2040 approved by the Met Council, setting a framework for regional economic development. 

June

> The METRO Green Line opens on time and on budget. “Often history is defined in terms of great moments of transportation and this is no exception,” Mayor Chris Coleman says at the ribbon-cutting.

> Service improvements are made on several connecting bus routes throughout the Central Corridor, following years of outreach and planning.

> 20 new part-time officers sworn in as members of the Metro Transit Police Department.

> Metro Transit’s top operators recognized at the annual Ovations Awards Ceremony, including the organization’s first 30-Year Elite Operator.

> A new parking ramp and pedestrian overpass opens at Northstar’s Anoka Station.

> The METRO Blue Line celebrates its ten-year anniversary.

July

> Metro Transit serves events throughout All-Star Week, providing around 6,000 rides to and from the All-Star game at Target Field.

> Met Council approves plans for A Line (Snelling Avenue BRT), which secures all necessary funding to begin construction and go into service in 2015. 

> 16 new full-time officers sworn in as members of the Metro Transit Police Department, bringing the department’s total number of officers to around 200. Approximately half of the new officers are bilingual, including the department’s first officer fluent in Cambodian.

August

> The Highway 610 and Noble Parkway Park & Ride opens in Brooklyn Park. The 1,000-space Park & Ride includes solar panels and other sustainable features.

> The Gophers and Vikings begin their home seasons at TCF Bank Stadium, served by the Green Line. Ridership to Vikings games nearly doubles from previous seasons.

> A new State Fair Transit Hub opens on the west side of the fairgrounds, providing customers more convenient access. Record State Fair attendance helps boost ridership 15 percent, to nearly 512,000 rides. 

> APTA awards Metro Transit Gold Level status for efforts to conserve energy at facilities and improve fuel efficiency.

> Metro Transit and MVTA partner on a free ride promotion to help customers get to the new Twin Cities Premium Outlets, which opens near the METRO Red Line’s Cedar Grove Station in Eagan. Ridership reaches a new record 1,031 average weekday rides.

> Metro Transit debuts new system map that is simpler and easier to read.

> A record 529 Northstar tickets are sold online in advance of the Paul McCartney concert at Target Field.

> Metro Transit’s re-designed website sees 310,317 unique visitors and the online Trip Planner is used 723,936 times, a new monthly record.

> METRO Green Line Extension (Southwest LRT) receives municipal consent from all five cities along the proposed alignment.

> Route 865 begins providing express service between downtown Minneapolis and Anoka County.

September

> Metro Transit Operator Jerry Olson is named Minnesota Operator of the Year by the Minnesota Public Transportation Association. Deputy General Manger Mark Fuhrmann recognized as Transit Professional of the Year.

> U-Pass sales surpass 17,500, beating total sales from the fall 2013 semester.

> Metro Transit awarded $3.14 million Ladders of Opportunity grant to make bus stop improvements.

> Rail~Volution brings around 1,400 people to the Twin Cities for a week-long conference on transit-oriented development.

> Green Line tops 1 million monthly rides for the first time.

> Metro Transit launches its fall campaign, including a TV commercial highlighting transit's ease of use.

> Residents begin moving into Nic on Fifth, a new 26-story apartment building directly adjacent to Nicollet Mall Station. The development leads to the creation of a new platform for light-rail customers (opening 2015).

October

> Draft Service Improvement Plan outlining 10- to 15-year vision for local, express and suburban bus service improvements released for public comment.

> Metro Transit buses travel an average of 9,971 miles between maintenance road call, a new record.

> Car-sharing service Car2Go secures dedicated parking spaces at three Blue Line stations.

November

> METRO Orange Line receives federal approval to enter project development, advancing the project toward a 2019 opening.

> For the first time, Metro Transit and other fixed-route transit providers provide fre rides on Election Day.

> Northstar trains take country music fans to and from all 11 Garth Brooks concerts at Target Center in downtown Minneapolis.

> Met Council approves $6.5 million in Livable Communities grants to support transit-oriented development.

December

> Metro Transit decorates buses and light-rail and Northstar trains with holiday lights and encourages customers to take “selfies” while riding.

> Two new Park & Ride’s open on Interstate 35E with express service to downtown St. paul provided by Route 275.

> Northstar Service Guarantee introduced, providing registered Northstar commuters fare refunds for any regularly-scheduled Northstar trip that is 11 or more minutes late in January. 

From Brian Lamb, Metro Transit General Manager

The Minnesota State Fair is over but our planning for next year’s event is already underway. One of the most changes we’re preparing for: light-rail connections from the METRO Green Line.

The Green Line’s role in next year’s State Fair service is just one example of the myriad ways transportation in the Twin Cities will change when the region’s second light rail line begins operating.

We’re getting closer to that new reality with every passing day, too. Green Line construction is 96 percent complete and testing is well underway. Light-rail vehicles have been towed the full length of the new track and trains have run on energized segments of the line through the University of Minnesota campus.

Here’s a snapshot of where the project stands today:

> Infrastructure: In August, ground was broken for an enclosed connection that will provide access between the Central Station and skyway system in downtown St. Paul. Over the next several months, more overhead wire and equipment will be installed and ticket machines, NexTrip display signs and security cameras will begin appearing at station areas. Staff will be at Sunday’s St. Paul Open Streets event to provide tours and answer additional questions about these station areas.

> Vehicles: To date, we’ve received nearly half of the 59 new type II Siemens light-rail cars that will be used on the Green and Blue lines. Twenty of these light-rail vehicles have already been put into service on the Blue Line while more are being tested and certified each week. Support vehicles will also be required to maintain and operate the line. In October, we expect to receive a new vacuum truck that will be used for clearing street-embedded track on the Green and Blue lines. Equipment that will be used for snow clearance and overhead line maintenance is also arriving.

> Outreach: A public safety campaign that urges pedestrians and motorists to be aware around stations and construction ares was rolled out earlier this year. As testing activities accelerate, we will focus the campaign more heavily on safety around trains themselves and continuing to share this message with schools and other groups located on and near the line. 

> Service: More trips on several connecting bus routes were added in late August, giving customers an early opportunity to become acquainted with the new bus schedules over the months ahead. It’s expected that more than one-third of Green Line rides will be transfers from buses. A comprehensive plan for optimizing bus service in the Central Corridor area was completed last year. 

> Personnel: About half of the 176 new jobs – from rail supervisors to technicians to track maintainers and helpers – have been filled. Nine Green Line train operators have begun training and by the end of the year the majority of the 61 new operators will have moved over from our bus operations division.   

In both obvious and subtle ways, the METRO Green Line will change the fabric of the Twin Cities. We at Metro Transit hope you’re looking forward to it as much as we are.

Construction on a new vertical connection between the METRO Green Line’s Central Station and the St. Paul Skyway is now underway.

The connection was celebrated Wednesday morning in St. Paul as disability advocates and downtown business leaders joined officials from St. Paul, Ramsey County and the Metropolitan Council for a ceremonial groundbreaking at the corner of Fifth and Cedar streets, where the connection will be located.

Expected to be completed in time for the opening of the METRO Green Line, the verical connection will serve as a link for commuters while improving accessibility at the Central Station.

The vertical connection is just one part of a suite of transit improvements planned for downtown St. Paul.

Planning is also underway to improve bus boarding areas at Cedar Street and Fifth Street, Fifth Street and Minnesota Street, Sixth Street and Cedar Street and Minnesota and Sixth Street in mid-2014.                                                                                 

New shelters, public art, security upgrades, real time arrival signs, lighting, bicycle amenities and landscaping are planned for each of the stops, which together see more than 6,000 daily boardings.

Stations at Fifth Street and Minnesota Street and at Sixth Street and Cedar Street will also be built to accommodate ticket vending machines and other components of Arterial Bus Rapid Transit, planned for West Seventh Street and East Seventh Street.

A $3.2 million federal grant is paying for the station improvements and a share of the vertical connection.

This week, service was expanded on a dozen Metro Transit bus routes serve downtown St. Paul, including routes 21, 54, 62, 64, 68 and 74.

> METRO Green Line

> Downtown St. Paul Transit Improvements

> Metro Transit expands bus service in St. Paul, East Metro

> Pioneer Press: St. Paul Skyway elevator, downtown bus stop improvements planned

For the last four years, Lisa Nguyen-Gaulke has relied on the METRO Blue Line to reach her job in downtown Minneapolis, a trip she estimates takes half the time she’d spend commuting by car from her Standish-Ericsson home.

Nguyen-Gaulke also uses the Blue Line to get to Twins games or other weekend events and as an easy connection to the Minneapolis-St. Paul International Airport. Combined with their bikes, Nguyen-Gaulke’s use of the Blue Line allowed she and her husband to downsize to a single vehicle two years ago.

“It makes a big difference, especially with gas as high as it’s been recently,” Nguyen-Gaulke said this week.

Nguyen-Gaulke is among a growing number of residents who – nine years after the Blue Line’s opening and more than 30 years since it was first envisioned – have come to see light rail as an integral part of their daily lives.

As the Blue Line marks another anniversary today, here's a quick snapshot of how the state's first light rail line is performing and a look at what is yet to come.

• > Ridership is exceeding expectations. Nearly 10.5 million customers boarded Blue Line trains in 2012, a record number of passengers for the 11-mile light rail line. Ridership levels have been trending nearly 30 percent ahead of projections for the year 2020. In Metro Transit's 2012 Customer Survey, 60 percent of respondents said they were on their way to work; 15 percent were running errands and 9 percent were on their way to school. Riders said they chose transit because they had no access to a vehicle, wanted to avoid stress and avoid gas and parking expenses. More than 42 percent of passengers have ridden for more than five years and more than 90 percent rated service as “good” or “excellent.”
•  
• > Development is surging. At the north end of the Blue Line, housing and office projects are planned or underway in the North Loop and near Target Field. Directly adjacent to the Nicollet Mall Station, a 26-story apartment building is rising from the ground -- the first high-rise in Minneapolis in 30 years. Plans to add offices, green space and apartments near the site of the new Vikings Stadium are taking shape. East of the 38^th Street Station, a 180-unit apartment building, Longfellow Station, is nearing completion. And in Bloomington, plans for a 50-acre transit-oriented development around the Bloomington Central Station are taking shape as the Mall of America continues to expand.
•  
• > Property values along the corridor have been strengthened. Single-family homes within a quarter-mile of the Blue Line have sold for 4.2 percent more than homes in a comparison area, with values increasing an average of $5,000 per home. A 2013 study found home values within a half-mile of hi-frequency transit like the Blue Line performed 48 percent better during the recession compared to those farther away.
•  
• > Connectivity is growing. With the opening of the METRO Red Line last weekend, customers in the south metro have access to a frequent, all-day service connecting to the Blue Line at the Mall of America Transit Station. In 2014, the METRO Green Line will provide light rail passengers with a convenient connection to St. Paul and the University of Minnesota. When the Interchange transit hub adjacent Target Field opens next spring, connections between transit services, including the Northstar Commuter Rail line and bus service, will further improve. Future connections include the Snelling Bus Rapid Transit Line, which would run from the 46th Street Station and along Snelling Avenue to Rosedale Center, and the Green Line Extension, which would run light rail between Minneapolis and Eden Prairie.
•  
• > Service will continue to improve. A dozen new light rail vehicles have been added to the Blue Line fleet in the past few months, providing service with all three-car trains during peak periods and special events. The vehicles are designed to be more energy-efficient and comfortable for passengers. Planned streetscape improvements on Hiawatha Avenue will make the corridor more inviting to pedestrians and bikers. And reconfigured traffic signal technology will help move traffic more quickly along Hiawatha Avenue. A growing police force will provide additional law enforcement presence throughout the entire Metro Transit system.