Residential Pass is a deeply discounted unlimited-use transit pass designed specifically for multifamily developments of 10 units or more. Properties must commit to one year and purchase one pass per unit for $14 per month/pass. They can offer this service at their own expense or charge the value of the cards back to the residents. Properties cannot charge more than they are charged.
If you are a renter, ask your property manager about offering the Residential Pass. Or check out the map below showing participating properties.
If you are a property manager interested in offering this amenity, email [email protected].
How it works
The management company must commit to one year and supply one Go-To Card for each unit at their complex. They can offer this service at their own expense or charge the value of the cards back to the resident. They cannot charge more than what they are being charged.
How to participate
- Complete the online registration form.
- Commit to participate for one year in the program via License Agreement. After one year, the organization is on a monthly billing cycle with no annual commitment.
- Promote the program to eligible residents.
- Pay for one pass per unit.
How to enroll residents
- Set up an account on the secure administrator site (an invitation will be emailed upon acceptance of registration form and completion of License Agreement). [Link to form needed]
- Place your card order on the administrator site.
- Schedule an orientation session with the outreach specialist in your area.
- Include a Go-To Card User Guide with each Residential Pass.
Rules for residents/card-holders
- Participants must validate every ride by touching their pass to the reader located on the bus and at METRO stations. Failure to do so may result in card deactivation or revocation.
- Residential Pass is non-transferable.
- A valid ID must be presented upon request by TRIP Agents.
Ordering, canceling, replacing, and suspending passes
All administrator functions described below can be completed on the administrator site. Select the option to order products for new Residential Passes.
Registering passes
To request passes for new residents, submit their names and optional unique identification numbers under the “register passes” option in the administrator site. The unique identification number may be the apartment unit number.
Canceling passes
If a resident leaves the property, the pass should be promptly deactivated. A replacement may be requested for a new tenant once the old pass has been deactivated.
Payment information
After the last day of the billing cycle, Metro Transit will send a bill for one pass per building unit.