After 20 years serving as a police officer, Joseph Sturdevant left the force and began to make a difference in his community at Metro Transit.
Ever since, his riders are thankful he made the switch. He is among Metro Transit's most-complimented operators.
To Sturdevant, the transition from police work to bus operations was easier than he imagined. Riders have noticed it the way he approaches his work, too. Passion, gratitude and respect are among Sturdevant's hallmark attributes.
“Both jobs require patience and awareness of the people you’re serving,” Sturdevant said. “I always remember that a rider’s problem is usually not about me, but another situation they’re experiencing.”
Sturdevant said he learned long ago that life is about relationships with people. He credits his praise to simple things like saying hello. Sturdevant said he didn’t think twice about such gestures, but that he now sees how they can make a rider’s day.
One rider told him, “You drive well” then got off the bus. He didn’t think twice about that conversation until he later received a glowing review from that rider who compared his bus ride to the comfort of sitting on his couch at home.
As he continued to read his reviews during this interview, he needed to take a moment to let them sink in.
“I’m really glad I got the time to read these,” Sturdevant said. “They really make me feel good.”
He takes his role as a bus operator seriously because of the big responsibility it requires. A bus operator is often the first and last person a rider sees during the day.
“If you’re behind schedule or not in a good mood, your actions can have a compounding impact on someone’s day,” Sturdevant said. “I’m responsible for every single rider on my bus, and they’re depending on me.”
Currently, Sturdevant works a part-time split-shift, beginning at 4 a.m. He plans to grow into other positions with transit and has no plans to leave because he loves its democratizing affect.
“Whether you’re low- or high-income, feel powerful or powerless, everyone who rides the bus is treated the same: with respect and courtesy,” Sturdevant said.
Operator at a Glance
Hired: November 2001
Routes: 19, 721,781, 782
Garage: Martin J. Ruter
Family: Wife and a daughter and a son – they’re twins!
Best Advice: “Be patient and aware – a rider’s problem is usually not about you, but a situation they’re experiencing.”
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