Skip to main content For screen readers, our previous mobile pages might be more easily navigated while we continue to improve the accessibility of our website.

 
Bus Fares From the GM Light Rail

Fare toolbox grows with introduction of new mobile app 

| Thursday, November 03, 2016 9:52:00 AM

Metro Transit's app allows customers to buy fares in advance and display them on a mobile device. From General Manager Brian Lamb

When people leave their homes, there are a few essential items they’re likely carrying with them, including identification, credit or bank cards and a mobile phone.                                                                   

Less likely to be in their pocket: a Go-To Card or the exact change it costs to board a bus or light-rail train.

Confusion about the fare and the need to have the right amount ready to board has long been a challenge for new or infrequent riders, sometimes discouraging them from using transit altogether.

Ticket vending machines that accept cash and credit cards at rail and rapid bus stations helped us begin to address this challenge. This week, we took another major step forward as we introduced a new Metro Transit app that allows people to buy and instantly use fares using a smartphone.

With the app, customers can purchase mobile tickets in advance and use them when they’re ready to ride. These customers will prove they’ve paid their fare by showing bus operators or police officers a screen with a unique, moving image that can’t be replicated or used after time has expired.

Created in partnership with tech company moovel, the app also provides access to our website’s most popular trip planning tools. In the future, it will give customers a simple way to let us know about immediate concerns and to receive alerts about the routes they most often use.

Operators and police have been trained to recognize valid mobile tickets over the last several months and a number of employees have successfully tested it in the field over the last few weeks.

Time will tell how the successful the app and mobile ticketing will be in attracting new customers, but there are several reasons to believe it will be a powerful tool. Consider:

    > Nearly 7 in 10 U.S. adults own a smartphone, and a third have used them to make a mobile payment. Our largest customer group, Millenials, are even more likely to own a smartphone and use it to make purchases. For many low-income residents, smartphones are the only reliable access to online resources.

    > The Twin Cities has become a top tourist destination, attracting more than 30 million visitors a year. An even greater number of visitors will arrive in the coming years for the Super Bowl and other large events. While special fare products that serve travelers have been introduced, mobile tickets are more immediate and convenient.  

    > About 72 percent of our website’s visits are from mobile devices and 16 percent of fares are sold through our online store. Use of a new service that allows customers to access NexTrip information by text message has grown exponentially since being introduced last June.

There are advantages for our operations, too. Cash-paying customers take more time at the farebox when boarding and face longer lines when buying tickets after large events. Customers who use mobile tickets will board just as efficiently as those using Go-To Cards.

While there are several clear advantages, the number of customers expected to use mobile tickets is likely to be small – we hope they will account for around 5 percent of all fare payments within the next year.

But getting customers to purchase their fares through the app on a regular basis isn’t really our goal. Instead, we want the app and mobile ticketing to move transit up on the list of options people consider when making a trip, eventually earning their trust so Go-To Cards become just as indispensable as their smartphones.

Learn More

Learn how to download the app, create an account and purchase mobile tickets at metrotransit.org/app 

Bus Community From the GM METRO Green Line Minneapolis Ridership St. Paul Transit Improvements

2014: A historic year for Metro Transit 

| Tuesday, December 30, 2014 3:16:00 PM

As we prepare to close the books on 2014, I’d like to briefly reflect on all of the incredible progress Metro Transit has made over the last 12 months. It was, in short, an incredible and historic year for our organization, our customers and our region.

With so much great work going on, it is impossible to capture everything that happened this year in a single column. The list that follows contains just a few of the year’s highlights. I hope looking back will inspire you to think about what transit meant to you in 2014 – and what it will continue to mean in the years to come.

METRO Green Line opens to immediate success

It would be impossible to talk about this year without talking first about the METRO Green Line, which opened on time and on budget on June 14. Despite a soggy couple of days, more than 107,000 rides were taken during the Green Line’s opening weekend.

That great introduction was only a hint of what was to come. By year’s end, we expect to provide around 6 million rides on the Green Line, well ahead of where we expected to be just six months into service. Ride the line today and you will see students, seniors, children and every walk of life sharing the ride as they travel to class, work, a Vikings game or to one of the many unique restaurants and shops in our downtown areas and along University Avenue. You’ll also see clear evidence that the Green Line is reshaping the land around it for the better.

The Green Line was decades in the making and there remains significant work to realize the vision that has been set for the Central Corridor. But just six short months since service began, it’s clear this transit project has had a major impact on our community.

Website redesign improves trip planning, mobile experience

A redesigned, mobile-friendly website that provides enhanced trip planning features and an improved interactive map was also introduced in June. The response has been overwhelmingly positive. By the end of the year, we expect to have had nearly 12 million website visits and around 7.5 million online trip plans – both record-setting numbers.

Sustainability efforts continue, win praise

A new Park & Ride in Brooklyn Park came as the latest sign of Metro Transit’s continuing commitment to sustainability. The 1,000-space Park & Ride that opened in August features a geothermal heating & cooling system, electric vehicle charging stations and a solar array that offsets energy use at the site.

Recognizing our ongoing efforts to reduce our environmental impact, the American Public Transportation Association in August placed Metro Transit among a distinguished group of 12 transit agencies to earn Gold Level certification through their Sustainability Commitment program.

Visitors from around the country experience transit network

In July, the Major League Baseball All-Star Game drew thousands of visitors to the Twin Cities, many of whom used Metro Transit to get around. Nearly 45,000 additional light-rail and Northstar rides were generated by events during All-Star Week, including around 6,000 rides on light rail to the All-Star Game at Target Field.

In September, the Rail~Volution conference drew another 1,400 people to the Twin Cities to explore transit and witness the development our system is inspiring. Our story is now being shared as an example in cities across the U.S.

On top of these special events we provided nearly 512,000 rides to and from the Minnesota State Fair and it’s new Transit Hub and doubled ridership to Minnesota Vikings home games at TCF Bank Stadium.

Metro Transit Police Department grows, becomes more diverse

The Metro Transit Police Department grew to more than 200 part- and full-time officers, allowing police to focus on community-based policing along the Green Line and to establish the Northside Community Policing Team, a new beat that is already having an impact North Minneapolis. The growth also led to new diversity, including the department’s first Hmong officer.

Taken together, these efforts and a continued commitment to our Guiding Principles will drive year-end ridership to around 84 million, a 33-year high.

That’s a significant achievement that all transit customers and supporters can be proud to have been a part of. While we celebrate how far we’ve come, we also recognize our work is far from over. In fact, much of the activity that occurred in 2014 was focused on setting the framework for future success.

As we look forward to 2015, I’m excited to see construction begin on our first arterial Bus Rapid Transit line, the A Line, and for service to begin later in the year. I’m also eager to see us expand our commitment to transit equity, enhance the customer experience through improved transit information and bus stop amenities and continue our sustainability efforts. 

Thank you for everything you did to make 2014 one of our best years ever. We look forward to serving you in 2015 and beyond. 

 

 

2014: The Year in Review


January

> Metro Transit announces 2013 ridership grows to 81.4 million, one of the highest levels in 30 years.

> Council Chair Sue Haigh delivers her State of the Region address, saying the region must “think regionally and act equitably” in order to grow.

> Transit Information Center representatives handle 118,521 calls, setting a new record for calls handled in a single month.

> Metro Transit’s Twitter account reaches 10,000 followers.

February

President Obama talks transportation at Union Depot.President Obama visits St. Paul and receives the METRO Green Line’s first honorary ticket.

A combination of rail and enhanced bus is recommended as the best long-term transit improvements for the Midtown Corridor.

Metro Transit starts sharing photos on Instagram.

March

Service begins on Route 30, a new bus route serving North and Northeast Minneapolis and connecting with the Green Line in St. Paul.

The American Public Transportation announced transit ridership is at its highest level in 57 years.

April

Metro Transit, Xcel Energy and the Saint Paul Area Chamber of Commerce recognize Earth Day at the new Operations & Maintenance Facility in Lowertown.

The Twins season opens and a Twins Family Pass is introduced as a new cost-effective way of getting to the game.

Test trains begin full-schedule testing on the Green Line.

May

Target Field Station opens north of Target Field, providing additional boarding capacity on busy event days and creating a new public space in the North Loop neighborhood.

Several of Metro Transit’s retired buses are purchased for creative re-uses, including a new mobile learning center.

Thrive MSP 2040 approved by the Met Council, setting a framework for regional economic development. 

June

The METRO Green Line opens on time and on budget. “Often history is defined in terms of great moments of transportation and this is no exception,” Mayor Chris Coleman says at the ribbon-cutting.

Service improvements are made on several connecting bus routes throughout the Central Corridor, following years of outreach and planning.

20 new part-time officers sworn in as members of the Metro Transit Police Department.

Metro Transit’s top operators recognized at the annual Ovations Awards Ceremony, including the organization’s first 30-Year Elite Operator.

A new parking ramp and pedestrian overpass opens at Northstar’s Anoka Station.

Nicollet Mall Station as seen from The Nic on Fifth.The METRO Blue Line celebrates its ten-year anniversary.

July

Metro Transit serves events throughout All-Star Week, providing around 6,000 rides to and from the All-Star game at Target Field.

Met Council approves plans for A Line (Snelling Avenue BRT), which secures all necessary funding to begin construction and go into service in 2015. 

16 new full-time officers sworn in as members of the Metro Transit Police Department, bringing the department’s total number of officers to around 200. Approximately half of the new officers are bilingual, including the department’s first officer fluent in Cambodian.

August

The Highway 610 and Noble Parkway Park & Ride opens in Brooklyn Park. The 1,000-space Park & Ride includes solar panels and other sustainable features.

The Gophers and Vikings begin their home seasons at TCF Bank Stadium, served by the Green Line. Ridership to Vikings games nearly doubles from previous seasons.

A new State Fair Transit Hub opens on the west side of the fairgrounds, providing customers more convenient access. Record State Fair attendance helps boost ridership 15 percent, to nearly 512,000 rides. 

APTA awards Metro Transit Gold Level status for efforts to conserve energy at facilities and improve fuel efficiency.

Metro Transit and MVTA partner on a free ride promotion to help customers get to the new Twin Cities Premium Outlets, which opens near the METRO Red Line’s Cedar Grove Station in Eagan. Ridership reaches a new record 1,031 average weekday rides.

Metro Transit debuts new system map that is simpler and easier to read.

A record 529 Northstar tickets are sold online in advance of the Paul McCartney concert at Target Field.

Metro Transit’s re-designed website sees 310,317 unique visitors and the online Trip Planner is used 723,936 times, a new monthly record.

METRO Green Line Extension (Southwest LRT) receives municipal consent from all five cities along the proposed alignment.

Route 865 begins providing express service between downtown Minneapolis and Anoka County.

Jerry Olson, 2014 Minnesota Public Transit Association Bus Operator of the Year.September

Metro Transit Operator Jerry Olson is named Minnesota Operator of the Year by the Minnesota Public Transportation Association. Deputy General Manger Mark Fuhrmann recognized as Transit Professional of the Year.

U-Pass sales surpass 17,500, beating total sales from the fall 2013 semester.

Metro Transit awarded $3.14 million Ladders of Opportunity grant to make bus stop improvements.

Rail~Volution brings around 1,400 people to the Twin Cities for a week-long conference on transit-oriented development.

Green Line tops 1 million monthly rides for the first time.

Metro Transit launches its fall campaign, including a TV commercial highlighting transit's ease of use.

Residents begin moving into Nic on Fifth, a new 26-story apartment building directly adjacent to Nicollet Mall Station. The development leads to the creation of a new platform for light-rail customers (opening 2015).

October

Draft Service Improvement Plan outlining 10- to 15-year vision for local, express and suburban bus service improvements released for public comment.

Metro Transit buses travel an average of 9,971 miles between maintenance road call, a new record.

Car-sharing service Car2Go secures dedicated parking spaces at three Blue Line stations.

November

METRO Orange Line receives federal approval to enter project development, advancing the project toward a 2019 opening.

For the first time, Metro Transit and other fixed-route transit providers provide fre rides on Election Day.

Northstar trains take country music fans to and from all 11 Garth Brooks concerts at Target Center in downtown Minneapolis.

Met Council approves $6.5 million in Livable Communities grants to support transit-oriented development.

December

Metro Transit decorates buses and light-rail and Northstar trains with holiday lights and encourages customers to take “selfies” while riding.

Two new Park & Ride’s open on Interstate 35E with express service to downtown St. paul provided by Route 275.

Northstar Service Guarantee introduced, providing registered Northstar commuters fare refunds for any regularly-scheduled Northstar trip that is 11 or more minutes late in January. 

From the GM METRO Blue Line METRO Green Line

Decade later, Blue Line is booming 

| Thursday, June 26, 2014 5:00:00 AM

From General Manager Brian Lamb

When the METRO Blue Line opened a decade ago, residents hadn’t moved around the Twin Cities on rail since buses replaced streetcars five decades earlier. People weren’t sure what to make of the new light-rail service and expectations were modest. In fact, critics called it the “train to nowhere.”

What’s happened in the years since is nothing short of extraordinary.

More than 90.5 million rides have been taken since Blue Line trains began operating between the Warehouse District and Fort Snelling on June 26, 2004. Average weekday ridership continues to exceed 2020 projections by more than 25 percent – a response so strong that we extended platforms and ordered additional light-rail vehicles to begin running longer trains last year. Turns out a lot of people were interested in going “nowhere.”

As the Blue Line reaches its 10th anniversary there are plenty of reasons to be optimistic about its future, too.

The opening of the Green Line earlier this month provides a host of new opportunities for passengers on both light-rail lines. With a simple, seamless transfer in downtown Minneapolis, Green Line customers can board a Blue Line train and continue south to the VA, Minneapolis-St. Paul International Airport or Mall of America. Blue Line customers can continue their trips on the Green Line to the University of Minnesota, University Avenue and downtown St. Paul.

Improved bus service and the additions of the Northstar Commuter Rail Line and METRO Red Line at the north and south ends of the Blue Line have similarly given more people to access light rail, a trend that will only continue as our transit network grows in the years ahead.

As the Blue Line changed the way people get around, development followed suit. More housing, commercial and office space has been built or is under construction at several points along the 12-mile corridor.

Apartments that opened late last year across from the 38th Street Station filled almost as soon as they were made available. In the heart of downtown Minneapolis, apartments are rising immediately adjacent to Nicollet Mall Station. And the North Loop neighborhood around Target Field Station has been transformed from a collection of empty warehouses to a vibrant neighborhood where people live, work and play.

Downtwon East Station on the opening day of the METRO Blue Line.All of this activity bodes well for Twin Cities residents who, now more than ever, want to get around without relying on a vehicle. But the Blue Line isn't just serving those who have made it a part of their daily lives.

Light-rail has also become a strong selling point for groups working to attract more businesses and travelers to our region.

In Bloomington, the Mall of America is expanding, new hotel spaces have been built and the city is pursuing an ambitious plan to create more opportunities for transit-oriented development around Bloomington Central Station. Next month, visitors from around the world will use the Blue and Green lines to travel to and from Target Field for the MLB All-Star Game. In 2018 an even larger group will arrive in the Twin Cities to enjoy the 2018 Super Bowl, an event that would be virtually impossible without transit.

Success breeds success, which is why we can be confident the Green Line will enjoy a similar record of success in its first 10 years of service – and in every decade thereafter. In fact, even before opening day it was clear the Blue Line had put the Green Line in a strong position to succeed.

As our regional transit network continues to grow let us remember that it was the Blue Line that set the table as well as the standard for transit in our region and be thankful for all those who have helped to make it a success.

    > From the GM

    > METRO Blue Line

    > Photos from the Blue Line opening

Bus From the GM Light Rail Northstar Rider Information

Saving big by trading the car for transit 

| Wednesday, May 28, 2014 12:00:00 AM

From General Manager Brian Lamb

A recent Route of the Week story features transit customer and former auto driver Maxine Veith. Three years ago, Maxine’s vehicle started to show its age. Instead of throwing good money after bad, she decided to get a Go-To Card and started riding Route 767.

We know from customer surveys that Maxine is not alone. The cost of owning and maintaining a vehicle is among the top reasons people try Metro Transit.

According to the department of Driver and Vehicle Safety, the average age of cars on Minnesota roads is now 11.3 years. Not only are our cars getting older, but the cost of repairs is going up. The 2014 edition of “Your Driving Costs” recently released by the American Automobile Association (AAA) finds that auto maintenance costs have ticked up again – resulting in about a 15 percent increase since 2012.

AAA published the first edition of their report 64 years ago when gas was 27 cents a gallon. The Interstate System wouldn’t exist for another six years. This year, AAA estimates it will cost 59.2 cents per mile to own and operate an average sedan. This cost assumes the cost of fuel will be $3.28 a gallon (though the gas station near Metro Transit's Minneapolis offices is currently advertising $3.53).

Although insurance and depreciation costs dropped slightly from 2013, driving an average automobile 15,000 miles is still expected to add up to nearly $8,900 per year. Costs are significantly higher for SUVs, trucks and vans. And this doesn’t include parking.

These costs add up quickly. For an average family, transportation is the second-highest expense behind housing. Here are some examples of daily savings for households choosing transit. This table shows the average length of a customer trip and the average fare paid, factoring all fare levels and discounts for frequent riders using employer, student or other programs (Metropass, children and seniors, College Pass, disabled veterans, Fares Direct, etc.).

Mode Avg. Roundtrip Miles AAA est. Car Cost ($0.592/mile) Avg. Fare Savings/Day
Bus 8.1 $4.80 $2.30 $2.50
Light-rail 10.6 $6.28 $1.94 $4.34
Northstar 50.5 $29.90 $6.48 $23.42

As you can see, there are clear savings for those who choose transit – even for a few trips per week. Factoring in parking, too, the American Public Transportation Association recently reported that a multi-car Twin Cities household would save $887 each month by living with one fewer car and choosing transit or using other alternatives to driving alone.

Many of Metro Transit's customers can’t afford to drive. But more than two-thirds of customers have automobiles and still chose to take a bus or train. Without transit service, folks like Maxine would be pouring more money into the gas tank and less into their savings accounts and our local economy.

I invite you to see how much you can save by pledging to replace a drive-alone trip with transit through the Switch My Trip campaign. Fill out a pledge and start saving today!

    > Switch My Trip

    > APTA Transit Savings Report and Calculator

Bus From the GM Rider Information Transit Planning

Improving service, with your help 

| Tuesday, December 10, 2013 12:01:00 PM

From Brian Lamb, Metro Transit General Manager

In recent years, Metro Transit has spent considerable time planning for light rail and Bus Rapid Transit. While these efforts will continue, we also want to focus attention on the expansion of the regular-route bus system that serves as the foundation of what we do. That's where the Service Improvement Plan comes in.

The Service Improvement Plan we're creating will serve as the blueprint for prioritized improvements as our bus system develops over the next 10 to 15 years. It's an important piece of work and we look forward to working with our partners and customers as the vision takes shape.

To begin putting the Service Improvement Plan together, we assembled what we have already been hearing from our customers and stakeholders. Throughout the year, planners have analyzed suggestions we have received through Customer Relations and other project-specific outreach efforts. Some suggestions are very detailed route ideas while others are more general.

Some primary themes have already emerged, including faster travel speeds, improved core urban bus routes, expanded urban crosstown routes, more suburb-to-suburb bus connections and more express service.

With these fundamentals in place, we recently asked policymakers and community leaders to participate in workshops that provided an understanding of Metro Transit’s planning principles. In a hands-on exercise, attendees were given maps and yarn that represented available resources, then invited to design a fictional transit system. The exercise illustrated basic planning tradeoffs we face every day. (‘Should I evenly distribute my yarn across all areas of the map to provide low frequency service everywhere or focus on certain areas, providing higher frequency in corridors with more demand?’) Using this understanding, these leaders will begin engaging their constituents and community members to develop additional suggestions we can consider as we work on the Service Improvement Plan.

Through community outreach and direct communication with our customers, we’ll also continue to solicit, collect and analyze feedback. When these efforts conclude in February, staff will draft a plan that prioritizes recommendations for service improvements and present it to the public for additional review. When complete, the Service Improvement Plan will inform the decisions we make as funding for additional service becomes available throughout the years ahead.

As customers who use buses and trains every day, your feedback is important in shaping the Service Improvement Plan. Whether you have ideas about the routes you ride every day, suggestions for new service, or both, I encourage you to participate in this process. You can begin now by completing an online survey at metrotransit.org/sip or by e-mailing your comments to sip@metrotransit.org.

    > Service Improvement Plan

    > From the GM

Page 1 of 3 1 2 3 > >>

Skip footer navigation

CONTACT US
FOLLOW US ON: