Here's how we're keeping up with service
Metro Transit regularly evaluates service levels as businesses, schools, and other service adapt to updated public health guidance. On Sept. 12, we added trips to routes ridership demand is increasing and suspended service on a few more routes where ridership is expected to remain low through the fall. Check route schedules for the latest information.
Here are answers to your frequently asked questions
We know you have questions about what we're doing to keep you safe, and we've got answers. For details, check these Frequently Asked Questions.
Here’s what to expect when you’re onboard
KEEP IT CLEAN
Buses and trains are sanitized daily – every surface, every time. We use CDC-approved disinfectants with each cleaning.
MAKE IT TOUCH-FREE
Metro Transit encourages customers to avoid touching the farebox or card reader by paying with a touch-free Go-To Card or the Metro Transit app. Coins, tokens, dollar bills and passes are still accepted.
COVER IT UP
Face coverings are required for all customers. Children under age 2, or those who have trouble breathing or are unable to remove a face covering without help are exempt.
SPACE IT OUT
To maintain social distancing, no more than 10 people may be allowed on a 40-foot bus, and no more than 15 people may be allowed on a 60-foot bus (drivers may exercise discretion).
When a bus reaches capacity, drivers will display “Next Bus Please” and inform those who cannot board when the next bus may arrive.
IN THE FRONT, OUT THE BACK
Those who are able should leave buses through the back door to increase social distancing. It also eliminates crowding at the front of the bus.
IT’S EVERYONE’S RESPONSIBILITY
It’s important for Metro Transit employees and customers to work together to limit the spread of COVID-19. We’re In This Together!
Do your part
If you have another travel option, please use it to make more space available for those who rely on transit. Other things you can do:
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Practice good hygiene. Wash your hands frequently or use hand sanitizer. Cough or sneeze into a tissue or a sleeve (and don’t leave anything behind, please).
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Stay home if you are sick. If you are showing symptoms or suspect you might have been exposed to someone with COVID-19, don’t ride until you have consulted with a medical professional. COVID-19 testing is readily available and, in many cases, free.
For the latest information on Minnesota's response to COVID-19, visit mn.gov/covid19.
Other things we’re doing
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Safeguarding and supporting staff. As we ask customers to avoid transit when they are ill, we also ask all our employees to be vigilant about their health and the health of those around them. That means providing free COVID-19 testing, taking temperatures when employees report to work and making paid leave available to those who need it.
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Listening. If you have ideas about how we can do better, please tell us – we’re listening.
Stay informed by:
In This Together
Metro Transit's employees are serving admirably during the COVID-19 pandemic. Please let them know how much their work is appreciated by:
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Sending a note to a driver you miss through this online form
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Sending a card to any Metro Transit bus garage or light rail facility (find addresses here)
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Sharing your appreciation on social media using #InThisTogether
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Submitting an encouraging video to ryan.miller@metrotransit.org
Learn how Metro Transit employees are adapting to COVID-19 on the Rider's Almanac.