What we have head through engaging community
Listening and Learning through Crisis
In August 2020, Metro Transit conducted listening sessions to understand how our riders and the communities we serve have been affected by recent crises. Metro Transit staff went out into the community and listened to our customers and communities served by our core routes about how this year has changed their transit needs and priorities. We did this through online surveys, in-person conversations with customer at bus stops and stations, social media, mask distribution events, and Transit Assistance Program sign-ups.
The information we gathered will inform near-term service decisions and shape future public engagement efforts. Here are two summaries of our engagement process and what we heard:
You can look at the data yourself using this analysis and graphing tool: