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Rider's Almanac Blog

On Off The Clock

On the Clock/Off the Clock: Amy Schneider, Customer Relations Specialist

Posted by John Komarek | Thursday, October 29, 2020 11:45:00 AM

Amy S

Lives: Brooklyn Park
Years of service: 9

How did you come to work at Metro Transit and what do you do?  

After working in insurance and workers comp, I changed careers and drove a school bus. After six years, I applied for a job as an operator with Metro Transit. I drove express buses and Route 3, which is still one of my favorites. After about a year, a job opened in Customer Relations, and I applied. As a customer relations specialist, I help customers resolve problems by phone or email.

What do you like the most about your work?  

My favorite thing is tracking down lost items. It can be stressful to not know where your phone or wallet is, so it’s rewarding to help return them. Our job can be stressful, too, so my favorite part about the workplace are my coworkers. Everyone is there to support you.

What are your favorite activities when you’re “Off the Clock”?

Along with a group of friends, I travel to haunted hotels in Minnesota in the hopes of experiencing a haunting. If I can, I always book and sleep in the haunted room to try and get a front row seat. I’ve been to the Calumet Hotel in Pipestone, St. James Hotel in Red Wing, and Palmer House in Sauk Center. At the Calumet Hotel, I spent a night in room 308 where a cartographer died during a fire in 1949. Sadly, he didn’t join me during my stay. I haven’t been lucky enough to spot a ghost yet, but that doesn’t stop me. I’m already planning my next stay at the Kahler Grand Hotel in Rochester, where I hope to have my first ghost encounter.