Skip to main content

Rider's Almanac Blog

In This Together

In This Together: Robert Koehnen, Farebox Repair

Posted by Drew Kerr | Monday, July 27, 2020 1:15:00 PM

Farebox Technician Robert Koehnen at his workstation, where he maintains and repairs farebox equipment.Across the organization, Metro Transit employees’ work has been changed by the COVID-19 pandemic. These "In This Together" Q&As illustrate how employees are adapting both on and off the clock. Read more interviews here

How has the pandemic affected your day-to-day work?

Before the pandemic, I spent most of my time traveling all over the region responding to farebox repair requests in the field. When we stopped collecting on-board fares that work stopped and I started working in the shop doing preventative maintenance. We take everything apart, inspect, clean and repair all the parts and get the fareboxes back up to standard. It’s been a real team effort and a good opportunity to catch up. 

What’s it like working through a pandemic?

Normally, I put in 60 to 110 miles a day on the road. I like being busy, it’s a fun challenge and I enjoy rubbing shoulders with the drivers. I miss all that. I started out as a driver here five years ago, so I also appreciate the tough position they’re in right now. To support them, we strive for excellence in every aspect of what we do, set the bar high and try to hit that mark every day.

How has your life changed outside of work?

Things aren’t really all that different at home. I live in the country and have an 80-acre property with tillable land that I lease, an apple orchard and food plots to support a local deer herd. It’s a nice setup, and I feel very blessed.

Reminder: Front-door boarding, fare collection scheduled to resume August 1

Front-door boarding and onboard fare collection will resume on Saturday, Aug. 1. Customers are encouraged to pay their fares using a Go-To Card or by using the Metro Transit App but cash and tokens will continue to be accepted. Learn more at

Show your support

Metro Transit is playing an essential role in the region's response to the COVID-19 pandemic. Please consider showing your support for our essential workers by: