Customer Experience

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Customer behavior form

Text for Safety: 612-900-0411

If you see something suspicious or inappropriate on a bus or train or at a transit station or stop, Text for Safety to silently report it to Metro Transit. Please include location, route number, bus or train number, the issue, and a description of each person involved.

If you witness a crime or have an emergency, call 9-1-1.

Use this form to report non-emergency concerns with customer behavior on Metro Transit property.

* = Required Field

Details of issue or incident

Please note

As a public agency, any contact or identifiable information you provide in this section to Metro Transit may be subject to public data request. Include contact information only in the specified fields.

Date of occurrance

Time of occurrence

Boarding location / Stop number

Vehicle number

Located near the door of the vehicle or by the driver.

Route

Include bus route number or METRO line. Example: 12, A Line or Blue Line.

Comments / Description of issue or incident

Add photo

File type can be gif, jpg, jpeg or png. The maximum file size for jpg/jpeg files is 10mb. The maximum file size for gif and png 4mb.

Would you like a response to this inquiry?

Yes

Your contact information

First name

Last name

Phone