Comment on Metro Transit service Give us your suggestions and comments! Use the form below to commend an employee for excellent performance or to register a complaint about bus or rail service. You can also submit comments by calling Customer Relations at 612-373-3333 on weekdays between 7:30 a.m. and 5:30 p.m. Note: Metro Transit does not provide trip planning assistance by e-mail. For route and schedule information, use the online Trip Planner or call a transit information expert at 612-373-3333. > Comment on this website (metrotransit.org). If you know your route, get real-time departure information with NexTrip. Instructions Please complete the following information. A comment and a first name are required to submit this form. Please include an email address if you would like a response to your comment. Thank you for your submission. We have received your request and/or feedback.