When customers board the METRO Blue Line, Northstar Commuter Rail or use the rear entrance of buses on the new METRO Red Line, no one is at the door collecting fares.

But that doesn’t mean customers are getting a free ride.

This common transit industry practice is called Proof of Payment. In the Twin Cities, fares are checked by Metro Transit Police officers while customers are riding a bus or train or in paid-fare zones like rail platforms. Go-To Cards with stored fares or transfers can be checked with digital handheld devices while paper receipts provide proof of single payment for individually-purchased rides.

By eliminating individual fare checks during boarding, trains and buses spend half as much time "dwelling" at stations and more time moving. The same theory is at work behind Pay Exit service, in which customers pay fares at the end of their trip. The Proof of Payment model is also significantly less expensive and intensive than installing and maintaining gate technology used in older (typically subway or elevated) transit systems. In addition, the presence of licensed, uniformed police officers onboard vehicles and patrolling stations increases safety and security in the transit system.

This approach is sometimes misunderstood as an "honor system" in which customers are easily able to board without paying and there no penalty (except perhaps a moral one). Like some drivers who take a chance by using a parking meter without paying, there are some transit customers who "play the odds." This gamble has a very poor average payoff in a Proof of Payment system because those who have not paid for their trip not only face removal from the vehicle, but a $180 fine, a misdemeanor citation and the possibility of being excluded from the transit system for a month or longer. Metro Transit’s fare policy provides for inspection that is “high-visibility, with pleasant, yet firm enforcement.” Officers may cite any individual they believe is purposely evading fare payment.

Citations are rare, however, because the overwhelming majority of those using the Twin Cities transit system pay fares. Based on data collected from tens of thousands of weekly police engagements, fare compliance rates are well above 99 percent. In addition, Metro Transit is continually top-of-class among similar transit systems throughout the country in terms of "farebox recovery" — the share of operating costs covered by customer fares. In other words, in the Twin Cities, customers fund a higher proportion of the transit system's operating costs directly through fares than in similar regions throughout the U.S. 

Outside observers of the transit system who expect to see train customers buying a ticket from a machine on a rail platform should realize not every fare payment is easily visible. A growing majority of customers use Go-To Cards to pay their fare in a split second by simply tapping their card to a reader as they pass by (many customers do this with the card still in their purse or wallet). Other customers use a paper transfer from a bus which they retain and show to officers as proof of payment. Customers can ride on a single fare for 2 1/2 hours at the same fare level.

As with Northstar Commuter Rail and the Blue Line, officers are patrolling buses on the new METRO Red Line at random periods each day. Proof of Payment will also be integral for Arterial Bus Rapid Transit corridors such as Snelling Avenue, where fares will be prepaid at station areas to help speed service.

> Slate: For Mass Transit, Proof of Payment Is The Way To Go

> Metro Transit: Paying for your ride

Metro Transit’s safety record is getting attention both nationally and locally from industry peers.

The agency has landed three safety-related awards from industry groups this year, including a “Gold Standard” rating for its transit security program announced last week by the Transportation Security Administration (TSA).

The TSA rating is based on a voluntary, comprehensive review focused on security planning, training and outreach. Metro Transit received high scores across all categories in the TSA’s review.

"We commend Metro Transit and the Metro Transit Police Department for the commitment and hard work that this level of accomplishment requires," TSA Administrator John S. Pistole said in announcing the recognition.

Metro Transit General Manager Brian Lamb (shown presenting the TSA award during a recent Metro Transit Police Awards Ceremony as Chief John Harrington looks on) said it was an honor to be recognized with the prestigious Gold Standard.

"In particular, it's a credit to the Metro Transit Police Department for their leadership in making this agency a national model of transit security," Lamb said.

Earlier this year, Metro Transit was awarded the Gold Award for Bus Safety Excellence for large transit systems by the American Public Transportation Association (APTA) for a suite of safety measures involving both operations and communications. This is the second time in five years Metro Transit has received the prestigious award. 

The Minnesota Association of Government Communicators (MAGC) also gave Metro Transit’s marketing department its “Best of Show” award for visual design on a campaign reminding customers how to be safe using transit.  The campaign included bus and train wraps, interior cards and posters and included messages such as “Be safe. Don’t chase,” “Be safe. Be seen,” “Be safe. Be alert,” and “Be safe. Look both ways!”

    > Mass Transit: TSA Commends 16 Mass Transit and Rail Agencies for Highest Security Levels

    > KSTP: Metro Transit Receives 'Gold Standard' for Security

    > Star Tribune: Metro Transit wins safety award

    > Rider's Almanac: Security officer who helped Metro Transit police nab suspect honored

    > Metro Transit Honored With Industry’s Top Safety Award

    > Metro Transit: Safety & Security

Minneapolis customers are likely familiar with the METRO Blue Line’s service to the Mall of America and the Minneapolis-St. Paul International Airport. But there’s an equally-convenient transit option St. Paul residents can use to reach the same destinations: Route 54.

Running nearly nine miles from the recently reopened Union Depot in Lowertown St. Paul, the limited stop, Hi-Frequency service offers quick and reliable service to Terminal 1-Lindbergh and the Mall of America Transit Station, which also acts as a hub for the METRO Red Line and METRO Blue Line.

Buses stop in downtown St. Paul and along West Seventh Street before crossing the Mississippi River and making their way to Bloomington. In total, it takes 24 minutes to get from downtown St. Paul to the airport, equal to the time it takes to go from downtown Minneapolis to the airport on the METRO Blue Line.

Nicki Beyioku is among the Metro Transit customers who have come to rely on Route 54 as a quick way to get to the airport and avoid paying for parking. Heading out-of-state this week, she left her car at her downtown St. Paul office and boarded the bus at Fifth and Minnesota streets, a practice she repeats six or seven times a year.

“I could call a friend, but this is just so convenient,” she said.

Route 54 isn’t just about getting the airport or Mall of America, though. St. Paul residents can board Route 54 for just 50 cents in St. Paul’s Downtown Zone, accessing major entertainment venues like the Xcel Energy Center and the Ordway Center for the Performing Arts.

With several stops on West Seventh Street, Route 54 also offers access to small businesses, restaurants and employment centers along the growing commercial corridor. Among the major developments now taking place on West Seventh Street is the reuse of the Schmidt Brewery, which is being converted into nearly 250 live-work spaces for artists.

Home to streetcars until 1952, transit service on West Seventh Street has gradually expanded in recent decades.

A limited-stop predecessor to Route 54 began in the mid-1970s. Then, buses made just two stops on West Seventh Street. When the Mall of America opened in 1992, Route 54 was created to run every half-hour. Weekday service moved to 15-minute intervals in 2004. In August, buses will begin running every 12 minutes to accommodate increasing ridership.

The additional service has led to a growing customer base. Customers boarded Route 54 nearly 1.4 million times in 2012. By 2030, an estimated 7,000 passengers will board each weekday – up from around 4,000 weekday boardings today.

To accommodate future growth, plans call for improved station areas, real-time signs, off-board ticket vending equipment and low-floor buses – amenities designed to speed travel time for buses and improve the overall customer experience.

After the changes, buses would begin running every ten minutes between the Mall of America and downtown St. Paul on West Seventh Street during peak periods and with greater frequency during nights and weekends.

The state has already dedicated $5 million to the planned station improvements, and another $3 million in federal funds for buses and technology. There are hopes to obtain another $15 million so that construction can begin in 2015 and completed by 2016.

Improvements at four key downtown St. Paul stops, including the station at Fifth and Minnesota streets, are also planned. Designs are still in the works but are expected to include features such as real-time signs, heated shelters and ticket vending machines. The hope is to complete the improvements before the METRO Green Line opens next year, enhancing connections between bus and light rail service.

The station improvements in downtown St. Paul are being funded by a $2.6 million federal grant, a portion of which is also being used to build a vertical connection between the Green Line's Central Station and the St. Paul Skyway system. The Metropolitan Council on Wednesday awarded a construction contract for the vertical connection to PCL Construction services; work is to begin later this year and be complete before the Green Line's mid-2014 opening.

Route 54 At a Glance

Type: Urban Local (Limited-stop)

Service: Route 54 is part of Metro Transit's Hi-Frequency Network, with service at least every 15 minutes during peak periods. Buses travel between the Union Depot, in Lowertown St. Paul, and the Mall of America Station in Bloomington. At the Mall of America Station, customers can connect to the METRO Blue Line and the METRO Red Line. Route 54 stops at the Minneapolis-St. Paul International, Terminal 1-Lindbergh, and at five locations on West Seventh Street. Route 54 is also part of St. Paul’s Downtown Zone, with 50-cent fares.

Route length: Nine miles.  

Vehicles: Standard 40-foot and 60-foot articulated ("accordion") buses.

Ridership: Nearly 1.4 million customers boarded Route 54 buses in 2012. Since 2004, ridership has grown from about 1,800 weekday and Saturday rides to more than 3,800 daily rides.

History:  Limited-stop service in this corridor was launched in the mid-1970s. When the Mall of America opened in 1992, Route 54 began offering service every half-hour seven days a week. Weekday service moved to 15-minute intervals in 2004 and buses were re-routed to West Seventh Street, replacing Route 69.

Future: West 7th Street is among the corridors under consideration for Arterial Bus Rapid Transit, which would expand service in the corridor up to every 10 minutes during peak periods. Infrastructure improvements such as enhanced station areas, real-time signs, off-board ticket vending equipment and low-floor buses are also envisioned.

For the last four years, Lisa Nguyen-Gaulke has relied on the METRO Blue Line to reach her job in downtown Minneapolis, a trip she estimates takes half the time she’d spend commuting by car from her Standish-Ericsson home.

Nguyen-Gaulke also uses the Blue Line to get to Twins games or other weekend events and as an easy connection to the Minneapolis-St. Paul International Airport. Combined with their bikes, Nguyen-Gaulke’s use of the Blue Line allowed she and her husband to downsize to a single vehicle two years ago.

“It makes a big difference, especially with gas as high as it’s been recently,” Nguyen-Gaulke said this week.

Nguyen-Gaulke is among a growing number of residents who – nine years after the Blue Line’s opening and more than 30 years since it was first envisioned – have come to see light rail as an integral part of their daily lives.

As the Blue Line marks another anniversary today, here's a quick snapshot of how the state's first light rail line is performing and a look at what is yet to come.

• > Ridership is exceeding expectations. Nearly 10.5 million customers boarded Blue Line trains in 2012, a record number of passengers for the 11-mile light rail line. Ridership levels have been trending nearly 30 percent ahead of projections for the year 2020. In Metro Transit's 2012 Customer Survey, 60 percent of respondents said they were on their way to work; 15 percent were running errands and 9 percent were on their way to school. Riders said they chose transit because they had no access to a vehicle, wanted to avoid stress and avoid gas and parking expenses. More than 42 percent of passengers have ridden for more than five years and more than 90 percent rated service as “good” or “excellent.”
•  
• > Development is surging. At the north end of the Blue Line, housing and office projects are planned or underway in the North Loop and near Target Field. Directly adjacent to the Nicollet Mall Station, a 26-story apartment building is rising from the ground -- the first high-rise in Minneapolis in 30 years. Plans to add offices, green space and apartments near the site of the new Vikings Stadium are taking shape. East of the 38^th Street Station, a 180-unit apartment building, Longfellow Station, is nearing completion. And in Bloomington, plans for a 50-acre transit-oriented development around the Bloomington Central Station are taking shape as the Mall of America continues to expand.
•  
• > Property values along the corridor have been strengthened. Single-family homes within a quarter-mile of the Blue Line have sold for 4.2 percent more than homes in a comparison area, with values increasing an average of $5,000 per home. A 2013 study found home values within a half-mile of hi-frequency transit like the Blue Line performed 48 percent better during the recession compared to those farther away.
•  
• > Connectivity is growing. With the opening of the METRO Red Line last weekend, customers in the south metro have access to a frequent, all-day service connecting to the Blue Line at the Mall of America Transit Station. In 2014, the METRO Green Line will provide light rail passengers with a convenient connection to St. Paul and the University of Minnesota. When the Interchange transit hub adjacent Target Field opens next spring, connections between transit services, including the Northstar Commuter Rail line and bus service, will further improve. Future connections include the Snelling Bus Rapid Transit Line, which would run from the 46th Street Station and along Snelling Avenue to Rosedale Center, and the Green Line Extension, which would run light rail between Minneapolis and Eden Prairie.
•  
• > Service will continue to improve. A dozen new light rail vehicles have been added to the Blue Line fleet in the past few months, providing service with all three-car trains during peak periods and special events. The vehicles are designed to be more energy-efficient and comfortable for passengers. Planned streetscape improvements on Hiawatha Avenue will make the corridor more inviting to pedestrians and bikers. And reconfigured traffic signal technology will help move traffic more quickly along Hiawatha Avenue. A growing police force will provide additional law enforcement presence throughout the entire Metro Transit system.

Sabrina Banks is an observer.

It’s that quality that led her to a job working security at St. Paul’s Alliance Bank Center – and to the Metro Transit Police Department on Friday, where she received a Civilian Award of Commendation.

Banks was recognized for identifying a suspect in an armed robbery of a Roseville group home and alerting Metro Transit police officers Peter Peterson and Leo Castro, who made an arrest following a foot chase through the St. Paul skyway. Metro Transit police had provided Banks with a photo of the suspect and asked her to be watchful, believing he might show up in the area.

The arrest later led police to three other robbery suspects, charges and subsequent convictions. Banks successfully identified another suspect earlier this year and has also worked with beat officers in St. Paul to address electronics thefts. (Above: Metro Transit Police Chief John Harrington presents Banks with the award)

Before accepting her award, Banks said she has always had a keen eye and is constantly aware of her surroundings. “I look at everyone all day long and I never forget a face,” said Banks, a Woodbury resident who has worked security since 1996.

Recalling last year's arrest, Banks said it was an exciting moment and that she was proud to have helped officers make their arrest. “I like it when they get the bad boys,” she said.

Other citizens won recognition at the 16th annual event for chasing down a suspect who had smashed a transit shelter window with a skateboard and helping to prevent a suspect from entering a METRO Blue Line tunnel near the Minneapolis-St. Paul International Airport.

Along with the citizen awards, nearly two-dozen Metro Transit police officers received accolades for extraordinary service. The group included two officers and a Metropolitan Council project manager who developed a system that provides better coordination with the Minneapolis Police Department, saving officers hundreds of hours in paperwork every year.

Adam Marvin, who joined the Metro Transit Police Department in 2009, was named Police Officer of the Year for his dedication and attention to detail. Officer Marty Williams was awarded the Timothy Bowe Memorial Award, which is given to a part-time Metro Transit Police officer.

Presenting the awards, Police Chief John Harrington described the officers as the “best of the best” and heralded them for being a “voice of reason and calm when things seemed to be completely out of control.”

“These are the people who make our world – the transit world – a better, safer place,” he said.

> Star Tribune: Metro Transit honors top cops

> Metro Transit Police Honor Top Officers at 16th Annual Ceremony

> Previous award winners