Ralph Mason spent more than a decade cleaning passenger and freight trains that stopped in St. Paul. When he was unexpectedly let go, Mason quickly set out to find a new line of work and spotted a newspaper ad about vault puller openings at Metro Transit. Despite thinking he faced long odds, he applied and was hired. Mason never had to look for another job again, retiring in early 2019 with just over 30 years of service.

As a vault puller, Mason emptied cash- and coin-filled fareboxes as they came into the garage. A year after taking the job, a cleaner opening came up at Nicollet Garage and Mason seized the opportunity to try something new. The move would end up being his last – Mason spent more than 28 of his 30 years at Metro Transit as a cleaner at the south Minneapolis garage. From the start, Mason took pride in his work, carefully cleaning the seats, floors and other areas of buses so customers could feel comfortable riding. His attention to detail was matched by an equally keen sense of the individual needs of each bus. Mason was individually responsible for up to a third of the garage’s 150 buses at a time. “The buses almost became like a little family,” Mason said. “What I always said was that if you take care of your buses, your buses will take care of you.”

While the job may have seemed repetitive, Mason said he enjoyed his work routine. “People would ask, ‘Don’t you get tired of it?’” Mason said. “And honestly, I don’t. If you’re comfortable with something why not stay with it.” That doesn’t mean he was complacent, though. Born in St. Paul and raised in North Minneapolis, Mason said he was proud to be a public servant. He also credited his longevity to having good managers and co-workers who supported and looked out for one another. Mason especially admired Sy Sharp, Nicollet’s longtime bus maintenance manager who retired with more than 50 years of service. “All my life I’ve been into sports, which are all about teamwork,” Mason said. “And that’s what we had here – a strong team.”

Mason retired in March 2019 with plans to take some long-overdue vacations and to spend more time with family, including a son and two daughters. “I’ve really been tethered to this job but it’s all been worth it,” he said. “Whenever I get the chance, I tell new people this is a great place to be, and a great time to be here."

Born and raised on St. Paul’s East Side, Bob Benson joined the Navy, returned to his hometown and started a job proofing, baking and wrapping at Taystee Bread’s manufacturing plant. At the suggestion of a friend, he traded that job for one as a bus operator. While he wasn’t convinced he had the right personality for the job, Benson grew to love the work – so much so, in fact, that he built a 43-year career in transit.

Benson’s career began in 1976 at the old Snelling Garage, where he found himself driving some of the same routes he used to travel on growing up. Shy at first, Benson gradually started to open up to regular customers, a group of whom once invited him to a holiday party. “I was really awed by the whole aspect,” Benson said of his early days as an operator. “It really helped me learn how to talk to people and get away from my shyness.”

After five years at old Snelling, Benson was drawn to Bloomington’s South Garage, where he could get better hours. The move put him in unfamiliar territory, but it didn’t take long for Benson to learn his way around. “Minneapolis wasn’t as scary as I thought it would be,” he said. While he got more comfortable on the road, Benson also enjoyed a growing sense of community at South Garage, where he spent 38 of his 43 working years. “It really became more of a family,” he said. In addition to friendships, it was at South that Benson met an operator who would later become his wife. (The relationship began when that operator, Lisa Benson, began rearranging the thumbtacks on Bob Benson’s carefully color-coordinated bulletin board.)  

As Benson’s confidence grew, so too did his ambition. In 1987, he became a relief instructor and began sharing some of the lessons he learned with newly hired operators. Benson also started filling in as garage coordinator, and in late 1994 took on that role full-time. As coordinator, Benson organized operator training, created standard protocols and served as a resource for operators, maintenance staff and service planners. He also made a point of passing the familial feeling he enjoyed onto new operators, learning their names and leaving his office door open so people could come to him with questions or to seek advice. “I always wanted to be the light in the dark hallway,” he said. “Once I could see that I could make improvements and help people, I knew this was the job for me.”

His responsibilities as coordinator grew over time, too. Benson was involved in large projects like the opening of the Marq2 corridor, the I-35W & 46th Street Station and Metro Transit’s first Bus Rapid Transit service, the A Line. He also experienced two World Series, two Super Bowls and 43 Minnesota State Fairs. Throughout it all, he continued to drive when other operators weren’t available. “It got to the point where there wasn’t enough time in the day to get everything done,” Benson said. “Being able to get involved in all these things was really gratifying.” When he retired, Benson had the longest tenure as coordinator among those holding the same position.

Benson retired on March 22, 2019 – exactly 43 years after his first day on the job. In retirement, he planned to devote more time to community service, volunteering with the Minnesota Zoo and as an election judge, traveling and golfing. He also looked forward to spending more time with family, including his three children and four grandchildren. “I came here thinking of this as a transitional job,” Benson said. “I think I missed my departure date by about 40 years.”

As a Minneapolis firefighter, Karin Warren’s father appreciated what it meant to work in public service. So when it came time for Warren to begin her own career, he encouraged her to think about finding a place for herself in local government. In 1984, she found it at the Metropolitan Transit Commission, which would later become Metro Transit.

When she applied, Warren had her choice of two jobs – one in Human Resources, and another in the Revenue Department. Attracted by a slightly higher wage, she chose the Revenue Department and began her career compiling ridership data which, at the time, was recorded manually. A year later, she moved to the Payroll Department where she helped assemble payroll information for bus operators. After that, she moved to the Convenience Fares Department, now called Sales Operations. She spent several years managing relationships with vendors who sold bus passes, a role she found particularly rewarding.

Warren returned to the Revenue Department to be a balancing clerk, ensuring that money collected from fareboxes matched reports of what was taken in. If the collection was off by more than $100, it was up to her to find out where it went. The work, she said, kept her fingers moving most of the day. “I was really bad at math in school, but that’s what calculators are for,” Warren said. “If I didn’t have a calculator I’d be hurting.” Toward the end of her career, Warren took on what would become her favorite job yet – making thousands of payments for fuel, parts and anything else that had to do with inventory.

As she approached her retirement, Warren said she was grateful to have followed her father’s advice. In addition to job stability, good benefits and a comfortable retirement, Warren developed strong bonds with her co-workers, many of whom spent decades working alongside her. “I always think to myself, ‘I’m so glad my dad pushed me to do this,’ because it’s really made me who I am,” Warren said. “I thank my lucky starts – it’s been a great journey.”

Warren retired in March 2019 with more than 34 years of service. In retirement, she looked forward to spending more time with her family and dogs, and to devote more attention to volunteering, fishing, gardening and cooking.

After completing his service with the U.S. Marine Corps, Frank Hernandez found himself back in, St. Paul, his hometown, driving a cab. When a friend suggested he apply at what was then known as the Metropolitan Transit Commission, he hoped he could continue driving. But he found a job in bus maintenance instead, beginning as a cleaner at the old Snelling Garage.

Not that he wasn’t prepared for that kind of work. While in the military, Hernandez repaired and maintained jeeps, large trucks and other heavy equipment. His abilities helped him quickly move into technician roles at Snelling, the Overhaul Base, South and East Metro, where he spent the final 18 years of his career. Over time, Hernandez became a confident and efficient technician, often finishing his assignments well before he was expected to do so. 

At East Metro, Hernandez focused on inspections – “finding problems for other people to fix,” as he described the role – and spent more than a decade as a bay service technician. As a bay service technician, Hernandez spent his mornings troubleshooting buses that wouldn’t start, replacing headlight or taillight bulbs and making other quick fixes as operators prepared to leave the garage each morning.

While his career was devoted to bus maintenance, Hernandez still found plenty of opportunities to get behind the wheel. At Metro Transit, he regularly signed up to drive before or after his shift, covering work that couldn’t be assigned to an operator. He also helped deliver new transit buses made in Minnesota, driving them across the country to their final destinations.

Hernandez retired in February 2019 with more than 45 years of service. After retiring from Metro Transit, Hernandez said he planned to continue driving buses between the Twin Cities and the Mystic Lake Casino.

Terry Whitson thought he’d make a career as an industrial welder. But when the company he was working for moved out of state, he found himself looking for a new line of work. His then father-in-law was working as a bus operator and suggested he try driving for a living. “It was the last thing that I ever would have thought of,” Whitson said. Even so, he applied and started shortly thereafter as a part-time operator at what was then called the Shingle Creek Garage. Whitson would ultimately spend almost 34 years as a bus operator.

Whitson remembers being pretty nervous as he started out on his new path. But he liked the challenge, the variety and the clean uniforms. So he stuck with it. After a few years at Shingle Creek (now the Martin J. Ruter Garage), he became a full-time operator and moved to the old Snelling Garage, where he found himself in unfamiliar territory. “I didn’t know St. Paul at all so it was kind of a crazy time,” he said. Before long, though, he was back in the comfortable environs of Minneapolis. From his home in North Minneapolis, Whitson could take the bus, walk, bike or occasionally even hitchhike to work. Working at Heywood was more than convenient, though. At the garage, Whitson found himself surrounded by friends and family. “I was really surprised how many people worked here that I already knew,” he said.

As a longtime extraboard operator, Whitson experienced a lot of different routes. But for nearly a decade he drove Route 16 between downtown Minneapolis and St. Paul. Whitson said he enjoyed the route because it was “straight ahead, not a lot of hills and few turns.” He also spent many years on Route 7.

Shortly before retiring, Whitson earned a five-year Master Operator award for his attendance, customer service and safe driving skills. He also retired with a 29-year safe driving record and as a top finisher in several Bus Roadeos. The accomplishments were all the more meaningful because they followed a several-year period in which Whitson admittedly took the job less seriously than he should have. With support from his managers, peers and family, he charted a new path. Over time, he became something of a role model himself, passing along advice and answering questions from newer operators.

In retirement, Whitson planned to spend more time fishing, skiing and boating on the Mississippi River. “I call it my great escape,” he said. “Out there, it’s just water, wildlife and blue skies.”

When American Hoist closed its St. Paul operation, Rick Rolfson found himself looking for a new job. This time, he thought, it should be one that didn’t come with the risk of being laid off. So he applied for a job at Metro Transit, a company he believed would offer the kind of stability he was looking for. A year later, he was asked to work in what was then known as the Storage Department. It was the start of a career that would eventually span nearly 32 years and bring him to nearly every Metro Transit work site.

When Rolfson began, he was asked to help the department transition from a loosely-organized, paper-based inventory system to a computer program (TxBase) that would make it easier to organize and track the thousands of parts Metro Transit needed to have on hand. “I didn’t really want to do it but the older guys didn’t want to either so I was kind of forced into it,” he said. Despite his initial hesitancy, Rolfson proved more than up to the task. He created a step-by-step guidebook and taught others how to use the system throughout his career. The initiative he showed early on would become one of the hallmarks of Rolfson’s career.

Rolfson was the first stockkeeper to work a second shift (at the Martin J. Ruter Garage) and he helped setup materials areas at several locations, including the newly-remodeled Nicollet Garage Radioshop and each of the light rail facilities. Toward the end of his career, he also led efforts to keep better track of more parts, assigning serial numbers that could be used to make effective warranty claims. “A lot of my job has been filling holes – figuring out the need and appeasing it,” Rolfson said.

Throughout his career, Rolfson was also looked at as a trusted and knowledgeable resource who saw a direct connection between his work and the company’s success. “Goal number one has always been to have vehicles there when people need them to be, no excuses,” he said. The dedication he showed came from enjoying the work, and from recognizing he’d found the peace of mind he’d been seeking when he applied. “I never lost the idea of how good a job this was,” he said. 

In retirement, Rolfson planned to work on his home, travel and spend more time fishing, hunting and riding his motorcycle.

Shortly after finishing vocational school, Joe Koran took a drafting job with the Metropolitan Transit Commission and was told he had at least six years’ worth of work in front of him. Six months later, Koran had accomplished everything on his to-do list. But he wasn’t interested in finding a new employer – especially if it meant he’d have to keep wearing a suit and tie. The solution: turn his interest in working on cars into a new career in Bus Maintenance. Koran would spend the next 40 years as a technician, dividing his time between bus and building maintenance. 

Koran’s first stop in Bus Maintenance was at the old Northside Garage, where he worked overnights as a cleaner. He spent time as a cleaner and fueler at the Nicollet, Ruter and old Snelling garages, and was among the first technicians to move to the new Overhaul Base. At the Overhaul Base, Koran worked in the body shop and rotated through several other assignments, becoming an increasingly well-rounded and skilled technician who could fix not just buses but all sorts of equipment. 

To keep himself interested, Koran kept an eye out for new opportunities. The desire to try new things led Koran to move into building maintenance, where he became involved in everything from creating custom office furniture to striping parking spaces. While in building maintenance, Koran earned his electrician’s license as Metro Transit’s first apprentice electrician. As an electrician, he updated lighting fixtures, rewired buildings and took on a host of other responsibilities that brought him to customer and support facilities across the region. He also made a point of anticipating repair needs and addressing them before being asked. “I’d be driving down the street, see a shelter with a broken light or conduit, and make sure to get it fixed,” he said. “You really had to be a self-starter – that’s the biggest part of this job.”

Throughout his career, Koran enjoyed spending time with and getting to know his co-workers, playing for several years on work-based softball teams and riding with members of the Motorcycle Touring Club (MTC). Looking back on his career, Koran said those experiences and the ability to move around stand out as the best parts of his time at Metro Transit. “I met a lot of people and was able to change jobs almost at will,” he said. “That really helped me avoid the ho-hum some people get after a while in a job.”

Koran retired in September 2018 with 40 years of service. In retirement, he planned to spend more time on carpentry projects, boating and fishing and biking. 

Neal Camper’s father-in-law worked as a Twin City Lines operator. So when Camper found himself looking for work, he was encouraged to check the Sunday newspaper to see if the Metropolitan Transit Commission was hiring. As it happens, they were. He put on a suit and tie, interviewed and was hired. And so began a career in transit that would ultimately last more than 34 years.

Camper’s first stop was at the Martin J. Ruter Garage, where he was among the first part-time bus operators. Within months, he had the opportunity to go full time. Over his 13 years as an operator, Camper worked out of the South, Nicollet and old Snelling garages. Working the extraboard, he came to learn nearly every route in the system. “That was something I was really proud of because I could answer any question customers had,” he said. Camper was also proud of the unique role he played in Minneapolis’ annual Aquatennial festivities. For several years, he was hand-picked to transport the Aquatennial queen candidates in a specially-decorated bus.

As he gained experience, Camper also became a role model for newer operators. He served as a part-time instructor and was among Metro Transit’s first group of full-time instructors. Camper spent seven years in this role, working with his peers to introduce new operators to the position. He was also among a small group who could test new hires seeking Commercial Drivers Licenses.

In 2004, as Metro Transit was opening its first light rail line, Camper saw another opportunity to try something different. He was among the first to operate Blue Line trains, putting in 160 hours of testing, as he prepared to become a Rail Supervisor. After a year in the Rail Control Center, he moved to the Transit Control Center (TCC) where he would spend the final 14 years of his career.

As a TCC supervisor, Camper spent his days problem-solving, assisting bus operators who called in looking for help, dispatching police officers and doing whatever else was needed to keep service running smoothly. Camper liked that his days always brought new challenges and appreciated working alongside people who supported one another. “I was always blown away by the way people would teach me things,” he said. “I learned something new ever day.” One of his most memorable experience was the day the Interstate 35W bridge collapsed. Working as a police dispatcher, Camper had to make sure all of Metro Transit’s police officers and buses were accounted for and help establish a command center where response efforts could be coordinated. “I’m sitting there doing my regular routine and then to get that call – it was an interesting day for sure,” Camper said.

Camper retired in September 2018 with plans to relocate to Tucson, Ariz., where he hoped to spend time volunteering. A father of two, Camper also looked forward to spending time with friend and family and traveling.

In 1985, Brad Cummings was about to graduate from St. Thomas, where he was studying social work. Working part-time jobs and facing a difficult job market, he came to a realization. “I said, ‘I don’t mind driving to work, it’s what happens after I get there that I don’t like. So maybe I should find a job as a driver.’” And that’s what he did. Cummings, who had some experience as a school bus driver, applied for a job in transit. Shortly after, he began his career as a part-time bus operator at the old Snelling Garage, the first of several stops in a career that ultimately lasted more than 33 years.

When he began as an operator, Cummings was asked to make a two-year commitment. At the time, he didn’t think he’d stay much longer than that. Instead, he spent the next 18 years as an operator, working at every garage except for Ruter. He enjoyed the work, but found himself entertaining thoughts about finding a different line of work. “When I quit having funny stories to tell, that was a sign,” he said.

Those thoughts came at the same time Metro Transit was preparing to start up the state’s first light rail service. He set his sights on a new goal of becoming a train operator and was among the first to take on that challenge when the Blue Line opened in 2004. “It was fun, but I was nervous,” Cummings remembered. “I was asking myself, ‘Am I going to be able to do this?’” Cummings confidence quickly grew, though, leading to an 18-month stint as a train operator.

One of the reasons Cummings was attracted to light rail was the belief that, because it was new, he would have access to more opportunity. And he was right. After serving as a train operator, he applied for a position as a rail transit supervisor. He held that position for nearly three years, working in the Rail Control Center, often alone, and managing overnight construction activities along the corridor. That role led to yet another opportunity, as one of Metro Transit’s first rail safety officers.

Because this was a relatively new position, Cummings wasn’t entirely sure what to expect. But he was interested in writing and saw a chance to help craft reports, plans and other documents. One of his first big projects was to help prepare emergency response plans for the Northstar Commuter Rail Line when it opened in 2009. Cummings also coordinated training exercises with emergency responders and helped develop a training program that was presented to thousands of contractors who worked on rail corridors.

Cummings said he was happy to have made a career in transit, despite growing up in rural Minnesota and studying an unrelated field. “It was a complete surprise,” he said. “There was nothing in my life to indicate this is what I’d do. But it was a good place to work and I really enjoyed the people.” In retirement, Cummings planned to spend more time traveling and to move to Mazatlán, Mexico, where he and his wife have long vacationed.

Marilyn Hood thought she’d dedicate her career to social work. And after graduating from Bethel College, she started down that path, working at a center that supported women who’d been raped or sexually assaulted. But with two children and dreams of buying a home, a job ad for what was then known as the Metropolitan Transit Commission caught her attention. As a bus operator, she could make double what she was earning as a counselor. Hood applied, began as a part-time operator and, within two years, went full-time. Hood would go on to build a 32-year career in transit. But while she found herself in an unexpected line of work, her passion for helping people never faded. 

Hood’s time at Metro Transit is roughly divided into thirds. For the first part of her career, she served as an operator at the Shingle Creek and Heywood garages. As an operator, she enjoyed having regular routes where she could get to know her customers. “It was the human contact that was really important to me,” she said. When she told a manager that she was considering a move to teaching, she was persuaded to instead join the agency’s nascent team of instructors, who would be charged with helping new operators get their start. As one of Metro Transit’s first full-time instructors, Hood wasn’t just teaching but also writing the first lesson plans that would guide her and her peers work. It was a good fit, too. “I totally enjoyed teaching,” she said. “The creativity, working with people from around the world and figuring out what makes them tick. It was really intellectually stimulating.” As a self-described introvert, she also learned how to stand in front of a group without revealing any apprehension. “I imagined myself as Meryl Streep, which allowed me to feel like I could be up there and be competent, confident and able to make a difference,” she said.  

A decade after becoming an instructor, Hood found herself at a retirement for a safety specialist who described their job as the best they’d ever had. Intrigued, she applied and got the job. As a safety specialist at Heywood Garage, Hood investigated accidents, monitored on-street performance, rode along with bus operators, provided input on new bus purchases and was involved in arbitration and legal proceedings. As she did as an instructor, she also helped break new ground, introducing classes built around videos from real accidents and other course materials. As a safety specialist, Hood especially liked having the chance to support operators who were involved in a collision but still showed promise. “I always wanted to be the advocate and this was one way to do that,” she said. During her time in safety, Hood also helped plan and organize the agency’s annual Bus Roadeo,   

Hood retired in July 2018 with plans to move to Texas, her home state, and commit herself to humanitarian work. “I feel really fortunate to have worked in an organization that offers opportunity, diversity and support,” she said.