Rider's Almanac Blog

Live chat option improves customer experience

Posted by John Komarek | June 21, 2022

Transit Expert Colleen Connolly responds in real time to chat inquiries inside the Transit Information Center. When you click “Need Help?” you’ll chat with a real person like Connolly. Metro Transit customers can now get help from a transit [...]

Ridership

Ridership growing as more people return to office, cost of driving rises

Posted by Drew Kerr | June 17, 2022

Ridership has steadily risen since falling at the end of last year amid a surge in COVID-19 cases. In May, average weekday ridership reached nearly 120,000, approaching the previous COVID-era highwater mark of 124,000 average weekday rides [...]

Transit Improvements

Wayfinding pilot launches at Mall of America Transit Center

Posted by John Komarek | June 16, 2022

Customers at the Mall of America Transit Center will be the first in the region to test wayfinding improvements. As they arrive, customers will be greeted by new pavement markings, column wraps, and kiosks at key locations around the [...]

Behind the Juneteenth bus art: Leeya Rose Jackson

Posted by John Komarek | June 15, 2022

Leeya Rose Jackson is a local artist who moved here from Detroit, Mich., and now lives in North Minneapolis. She’s responsible for the Juneteenth art featured on the side of Metro Transit buses. We asked her about her art, its meaning, and her [...]

Light Rail Safety Safety and Security Action Plan Transit Police

Cameras provide real-time look into light rail vehicles

| June 15, 2022

When a passenger was assaulted on a light rail vehicle this spring, it didn’t take long for supervisors in Metro Transit’s Rail Control Center to hear about it – or see it. Alerted by the train operator, rail supervisors pulled up live video [...]