Rider's Almanac Blog

Moving together toward a safer transit system

| June 23, 2022

From General Manager Wes Kooistra and Interim Chief Rick Grates This week, we took an important step forward in our effort to create a safer and more welcoming transit system for our riders, our employees, and the communities we serve. The [...]

On Off The Clock

On the Clock/Off the Clock: Antonio Taylor

Posted by John Komarek | June 22, 2022

Lives: St. Paul Job: Bus Operator, Relief Instructor Years of Service: 25 How did you come to work at Metro Transit and what do you do? During the 90s, I was working for the rental car industry and as a part-time limo driver. An older [...]

Transit Information

Live chat option improves customer experience

Posted by John Komarek | June 21, 2022

Transit Expert Colleen Connolly responds in real time to chat inquiries inside the Transit Information Center. When you click “Need Help?” you’ll chat with a real person like Connolly. Metro Transit customers can now get help from a transit [...]

Ridership

Ridership growing as more people return to office, cost of driving rises

Posted by Drew Kerr | June 17, 2022

Ridership has steadily risen since falling at the end of last year amid a surge in COVID-19 cases. In May, average weekday ridership reached nearly 120,000, approaching the previous COVID-era highwater mark of 124,000 average weekday rides [...]

Transit Improvements

Wayfinding pilot launches at Mall of America Transit Center

Posted by John Komarek | June 16, 2022

Customers at the Mall of America Transit Center will be the first in the region to test wayfinding improvements. As they arrive, customers will be greeted by new pavement markings, column wraps, and kiosks at key locations around the [...]