Rider's Almanac Blog

Listening, learning strengthens resolve to improve public safety on transit

Posted by | Jan. 18, 2024

Thank you to everyone who turned out last week to share valuable feedback with leaders who spent time riding light rail and at stations. Reflecting on her experience, General Manager Lesley Kandaras said she appreciated hearing how much riders [...]

Accessibility

After losing vision, passenger brings new perspective to transit accessibility

Posted by Drew Kerr | Dec. 15, 2023

After Annie Young lost her vision several years ago, she saw transit as key to maintaining her independence. So, she made it her mission to do what she could to help it feel safer to get around on buses and trains. Young’s interest led her [...]

Safety and Security Action Plan Transit Police

Revised Code of Conduct, expanded presence will improve rider experience

Posted by Drew Kerr | Dec. 12, 2023

After extensive outreach, the Metropolitan Council has adopted an updated Code of Conduct that outlines expected behaviors on transit and will be prominently displayed on vehicles and at stations. The Code of Conduct will be posted by [...]

How We Roll

How We Roll: Alicia Valenti, Senior Project Coordinator

Posted by Drew Kerr | Nov. 30, 2023

How We Roll celebrates Metro Transit employees who regularly ride transit and other forms of sustainable transportation. Read more How We Roll Q&As here. How long have you been riding transit? I grew up in an area with [...]

Service Changes

Service improvements are another sign we're moving in the right direction

Posted by Drew Kerr | Nov. 22, 2023

From Director of Service Development Adam Harrington A year ago at this time we were explaining why we'd have to further reduce service as we worked to hire more bus operators. Since then, we've hired hundreds of new operators and been able [...]