John Cook is proof that switching careers after 40 is not only possible but can lead to a rewarding new journey.
“After styling hair for 25 years, I retired. But then I got bored,” John said. “I thought driving for Metro Transit would be a good transition until I figured out what I really wanted to do.”
What began as a temporary role quickly became a lifelong career.
After five years as a bus operator, he became the co-chair of the Driver Safety and Security Committee. There, he helped introduce bus cameras, shields, and part-time officers. His efforts resulted in a $5 million investment to improve safety for both operators and passengers.
From there, he moved into the Transit Control Center, where he helped establish emergency response for transit. These drills would become important, including responding to the confusion on the street during 9/11.
“It was a lot of work, but we earned a lot of praise,” John recalled. “But what I truly cared about was helping people.”
This drive led him to his new role as an Assistant Transportation Manager, specifically overseeing disability management for operators. For over 20 years, he worked closely with employees facing health challenges, ensuring they received the support they needed.
“I just enjoy helping people, especially during hard times,” he said. “I always told people, ‘If you're upset, come in, shut the door, and just talk to me.’”
When the COVID-19 pandemic hit, he found more ways to help others. Like making sure operators had the necessary protective equipment and moral support to weather the pandemic and keep transit operational to provide essential rides.
“It was intense,” he said. “We were working ten- to twelve-hour days, every day.”
Now preparing for retirement, he’s looking forward to spending more time with his grandchildren and taking life at his own pace. However, he remains committed to helping others.
“The biggest takeaway from my career is the importance of kindness and helping others,” he reflected. “I’ll always be here to help when needed.”