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Ridership Safety Transit Police

Transit Police make arrests in recent wave of cell phone thefts 

Posted by Marisa Helms | Wednesday, November 29, 2017 11:30:00 AM

Metro Transit police officers have arrested 11 suspects for committing a bold crime of stealing cell phones from riders’ hands. Four of the suspects have been charged with felony theft and are facing thousands of dollars in fines and up to five years in prison. More arrests are expected as the investigation continues.

Over the past month, cell phone theft has increased significantly, with more than 30 victims reporting the robberies to transit police. This is the most significant rash of thefts since a federal investigation into cell phone robberies led to several arrests a few years ago.

Transit Control Center Supervisors on police dispatch gathered key information about the suspects from distraught victims and pulled video of the crime. In many cases, within minutes of receiving the victim's call, police dispatch forwarded the suspects' identifying information to transit officers, who in turn spotted the suspects - out of thousands of people - while conducting fare checks.

Officers were able to return several of the phones to their owners. Some victims received their stolen phones within a few hours of being robbed. "The recovery of victims' phones, containing valuable personal information, especially one belonging to a blind victim, is priceless," said Capt. Michael LaVine.

Riders are reminded this holiday season to be aware of their surroundings and take care with their phones. Electronics are a target for thieves, especially near vehicle doors, and should be tucked away while riding. Calls should be brief and quiet.

Riders should call 9-1-1 in an emergency. Or, if anyone has a tip about a crime on transit, they are encouraged to call Transit Police at 612.349.7222.

Find more smart riding tips on our Security on Transit page.

METRO Blue Line METRO Green Line Ridership

Monday Night Football helps set new single-day light rail ridership record 

| Thursday, October 13, 2016 2:40:00 PM

Fans exit Metro Transit's light rail at U.S. Bank Stadium Station in Minneapolis.A dose of Monday Night Football helped set a new single-day light rail ridership record on Monday, Oct. 3.

There were a combined 122,529 rides on the METRO Green and Blue lines on that day, surpassing the previous single-day light-rail ridership record of 117,063 rides set on Thursday, Sept. 1, 2016.

The Oct. 3 total includes 66,018 Green Line rides – also a single-day record – and another 56,511 Blue Line rides.

Ridership got a boost on Sept. 1 from fans traveling to Twins, Vikings, Gophers and Saints games. On Oct. 3, the Vikings played the New York Giants at the new U.S. Bank Stadium.

Around a quarter of Vikings fans are taking light rail to games this season.

The Green Line is finding success outside of special events, too.

Average weekday ridership in September was 46,109, the highest monthly average since the Green Line opened in June 2014. The average weekday projection for 2030 was 41,000 rides on the Green Line. 

There were just over 1.2 million Green Line rides in September, the third highest monthly total since service began (there were 1.3 million rides in October 2015 and 1.25 million rides in September 2015).

There have been 9.4 million Green Line rides through the end of September, up almost 5 percent compared to the same time last year. 

Learn more about service to U.S. Bank Stadium at metrotransit.org/vikings.

METRO Blue Line METRO Green Line Ridership

Light-rail ridership continues to climb 

| Thursday, November 12, 2015 9:21:00 AM

Customers exit a light-rail train at Nicollet Mall Station in downtown Minneapolis.Light-rail ridership continued to climb in October, continuing a historic year for the METRO Green and Blue lines. 

Nearly 1.3 million Green Line rides were recorded last month, beating the light-rail line's previous monthly high of 1.25 million set in September. More than 10.2 million rides have been taken on the Green Line through the end of October.  

Average weekday ridership on the Green Line has also exceeded 40,000 for the last 10 weeks. The average weekday projection for 2030 was 41,000 rides.

With another 961,000 rides in October, total Blue Line ridership has reached almost 9 million and is on pace to set a new annual ridership record. The previous record of 10.5 million rides was set in 2012.

October's ridership is just the latest in a string of milestones for the light-rail lines. Previously:

    > On Sept. 3, single-day ridership on the Green and Blue lines topped 100,000 for the first time ever.

    > More than 1 million rides were taken on both the  Blue and Green lines in July. 

    > In April, East Bank Station became the first Green Line stop to reach 1 million boardings

    > A decade after opening, the Blue Line surpassed 100 million total rides in January. 

Combined, more than 7.75 million total rides, including 5.5 million bus rides, were taken last month. Nearly 72.3 million rides have been taken through the end up October, up about 2 percent compared to last year.  

Bus Ridership State Fair

State Fair ridership reaches new high 

Posted by Drew Kerr | Friday, September 11, 2015 11:37:00 AM

Fairgoers board a Metro Transit State Fair Express Bus at the 2015 State Fair.Metro Transit provided 575,348 rides to and from the 2015 Minnesota State Fair — an 8 percent increase over last year and the highest express and regular route ridership ever.

The ride total accounted for 16 percent of State Fair attendance, which reached 1.8 million. The percentage of fairgoers who traveled to the State Fair on Metro Transit was the highest since 2008, when Metro Transit also operated free shuttles to the fairgrounds. 

The highest single-day ridership to this year's State Fair was on Saturday, Aug. 29, when nearly 70,600 rides were provided. 

Almost 90 percent of State Fair ridership was from the 13 free Park & Ride locations where Metro Transit provided State Fair Express Bus Service. Three regular routes — the 3, 61 and 84 — and Route 960 from downtown Minneapolis also served people traveling to the State Fair.

“Riding the bus to the State Fair has become as much a part of the experience as riding the Ferris wheel or eating a Pronto Pup,” General Manager Brian Lamb said. “We thank all those who traveled with us and look forward to continuing the tradition of giving people a fun, safe and convenient way to celebrate the best our state has to offer.”

Metro Transit staff and operators collectively dedicated nearly 15,000 hours to State Fair service during its 12-day run. As always, all operating costs are covered by fares.

The Minnesota Valley Transit Authority reported an 18 percent increase in State Fair ridership, and SouthWest Transit said it, too, set a new record. 

In addition to express and regular route service, Metro Transit staff connected with fairgoers at the Eco Experience building and at a Grandstand booth that focused on a new arterial Bus Rapid Transit line, the A Line. With service on Snelling Avenue, the A Line will connect with the state fairgrounds in 2016.​

    > A city commute in crop art

    > Smaller shelter shown off at State Fair

 

Good Question METRO Blue Line METRO Green Line Ridership

Good Question: How are light-rail rides counted? 

| Wednesday, January 21, 2015 1:25:00 PM

With tens of thousands of customers boarding light-rail trains on the METRO Green and Blue lines every day, it’s reasonable to wonder just how Metro Transit keeps track of all those rides.

The answer: Automatic Passenger Counters, or APCs.

Commonly used by transit agencies to track passenger boardings, APCs rely on advanced, overhead sensors inside the train to measure movements into and out of light-rail cars.  

Metro Transit began installing APC technology on its newest Siemens trains last year and the technology will be on all 59 of these trains by the end of the year. Since some Siemens trains and the older Bombardier trains don’t yet have verified APC technology, numbers from APC-equipped trains are used to estimate total ridership. (The average number of rides counted on an APC-equipped train is multiplied by the average number of cars that ran on each trip for the day, and by the total number of trips on that day.) 

Before Metro Transit used APCs, light rail ridership estimates were based on manual counts. APC technology has evolved since the Blue Line’s opening a decade ago and is more commonly used now because data can be collected more efficiently and is more quickly available.

While APCs are now being used, manual counts will continue to play a role in calculating ridership. Before a train with an APC is used in ridership calculations, its results are compared to manual counts to verify that they are consistent. Testing done by internal auditors in 2014 found the manual and APC counts were virtually identical.

Fare payments are not used to track light-rail ridership because not all valid fare payments are electronically recorded. Many customers – more than 70,000 at the end of 2014 – use pre-paid fare cards like Metropass, College Pass, Student Pass and U-Pass. Though these customers are asked to swipe their cards at fare readers, that doesn’t always happen. Transfer slips that cash-paying customers receive on the bus are also not recorded by ticket validators on light-rail platforms.

Still, the number of non-fare paying customers on light rail remains low. In 2014, Metro Transit police officers conducted more than 1.4 million fare inspections on the Green and Blue Lines and the compliance rate on each line was in excess of 99 percent.

Fare payments are used to track bus ridership, since a customer must pay each time they board (free rides provided to eligible customers or for marketing purposes are manually recorded). Northstar ridership is also based on fare payments, since nearly all customers must make an electronic payment before boarding.

Like the METRO Red Line, future Bus Rapid Transit lines like the A Line and Orange Line will use APCs to count ridership. APCs are used on BRT because these lines will also use off-board fare payment technology.

    > The proof is in the payment                                                                                

    > Good Question: Why offer transfers?

Have a “Good Question” that you want answered? Email it to goodquestion@metrotransit.org.

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