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Super Bowl festivities boost ridership 

Posted by Drew Kerr | Friday, March 09, 2018 2:30:00 PM

Super Bowl festivities provided a notable ridership boost earlier this year.  

The Green and Blue lines and the Northstar Commuter Rail Line each saw their highest-ever January ridership totals and nearly 210,000 additional rides were taken over more than a week’s worth of Super Bowl events.

Super Bowl festivities began on Friday, Jan. 26 and continued through gameday, Sunday, Feb. 4. Ridership on those dates increased about 12 percent measured against comparable dates.

Ridership was boosted in part thanks to extra service that was offered to Super Bowl festivities. More than 17,500 rides were provided to and from downtown Minneapolis from area Park & Rides where special express bus trips were offered. 

Fares collected during the 10-day period offset the cost of the extra service that was provided.

In all, nearly 6.4 million rides were provided in January, including more than 1 million Green Line rides, nearly 823,000 Blue Line rides and close to 67,000 Northstar rides.

“Going into the Super Bowl, we felt like the months of preparation had us ready to show the world how a first-class transit system contributes to the success of this international spectacle,” said Metro Transit General Manager Brian Lamb. “Looking back, we proved to hundreds of thousands of fans, visitors and everyday riders that our system and employees were more than a contribution. We were essential to the success of our region during all of Super Bowl 52’s events.”

> WCCO: Inside Metro Transit's unprecedented Super Bowl plan

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Rail lines set records as Metro Transit ridership tops 81.9 million in 2017 

Posted by Drew Kerr | Thursday, January 25, 2018 3:00:00 PM

A record number of light rail and commuter rail rides were taken in 2017 as Metro Transit’s annual ridership topped 81.9 million. 

Metro Transit has provided more than 80 million rides in each of the past seven years, sustaining the highest ridership the agency has seen in three decades. Average weekday ridership in 2017 was 264,347. 

“Last year’s strong ridership underscores just how many people across the region are relying on us to get them safely to and from work, school and many other destinations,” Metro Transit General Manager Brian Lamb said. “On behalf of everyone at Metro Transit, I’d like to thank all those who are placing their confidence in us and making transit a part of their lives.”

The 2017 ridership total includes a record 13.1 million rides on the METRO Green Line, which has seen ridership grow every year since its 2014 opening and had its highest single-day ridership ever on Aug. 31, 2017. Nearly 10.7 million rides were taken on the Blue Line, breaking the previous record set in 2015. 

Ridership on the Green Line increased about 3.5 percent compared to 2016, while Blue Line ridership increased nearly 4 percent. 

Nearly 794,000 rides were provided on the Northstar Commuter Rail Line, a nearly 12 percent increase over 2016. Last year’s Northstar ridership broke a record set in 2013. 

Metropolitan Council Chair Alene Tchourumoff announced the ridership records in her State of the Region address on Thursday

“Congratulations and thank you to all our Metro Transit employees who play a role in providing a service that people across this region use in record numbers. This is yet another reminder that we do truly have one of the best transit systems in the nation,” said Chair Tchourumoff.

“2017 was a trifecta for our rail lines in the metro,” Hennepin County Commissioner Peter McLaughlin said. “With gas prices hovering at $2.50 per gallon, all three of our rail lines – Green, Blue, and Northstar – set ridership records. These three rail lines now constitute 31 percent of all rides on Metro Transit. This is another piece of strong evidence that rail investment is good for the Twin Cities.”

Systemwide, ridership remained essentially flat compared to 2016. 

Metro Transit provided more than 57.3 million bus rides in 2017, including more than 1.5 million rides on the A Line. Average weekday ridership in the A Line corridor has increased by about one-third since the rapid bus line opened. 

“The A Line is a prime example of the investments this region needs,” said B Kyle, president & CEO of the Saint Paul Area Chamber of Commerce. “Bus rapid transit is an integral part of the system, which we know the vast majority of people are using to get to work or school. Every day I hear from our business members how critical transit investments are to their ability to attract and retain talent.”

“Our region needs to keep the momentum we’re seeing with these ridership records,” said Jonathan Weinhagen, president & CEO of the Minneapolis Regional Chamber of Commerce. “Continuing to maintain and improve our regional system will pay huge dividends for everyone, not just the business community. We’ve reached a tipping point where maintaining the status quo means we’re falling behind our peer regions. It’s time to double down on transit investment.”

Total bus ridership declined about two percent. The decline mirrors a national trend attributed in part to low gas prices. Ridership losses were greatest during off-peak hours and on routes that were detoured off Nicollet Mall during construction. 

  2017 Ridership 2017 Average Weekday Ridership




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Learn more about Metro Transit's 2017 accomplishments

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Big snow met with persistence, praise 

Posted by Drew Kerr | Tuesday, January 23, 2018 12:56:00 PM

The Twin Cities was hit with its biggest winter storm in seven years on Monday, bringing a foot or more of snow to several parts of the metro.

Snow-covered roads and traffic delays caused widespread bus delays, with many operators pulling in hours after their shifts were scheduled to come to an end. Street Supervisors and Mechanic Technicians spent a large part of the evening responding to buses that had become stuck in the snow. Public Facilities Workers and Facilities Technicians were also out throughout the night and following day clearing snow from boarding locations (How does Metro Transit prioritize snow removal? Good Question!

The demand for service updates during the storm was overwhelming: Transit Information Center representatives handled more than 3,400 calls on Monday, 25 percent higher than the average weekday call volume. The number of customers using the “Show My Bus” feature, the online tool that shows where buses are at in real time, also saw a huge increase in usage.

Despite the difficulties, many customers expressed their appreciation.

Operator Thomas Logan received two commendations from customers who were impressed with the way he handled his stuck bus, 146A: 

"Everyone transferred onto Thomas' bus, but it too became stuck in the exact same spot. Infinitely patient Thomas persevered, however, rocking our bus to and fro, to and fro, for a good 15 minutes until he finally got it moving. We all clapped and cheered him on! He made the turn onto 50th St., but it wasn't long before he ran into more stranded buses with more spinning wheels, as well as cars blocking the road in every haphazard way imaginable -- in other words, countless obstacles to our continued progress. Thomas persevered patiently, diligently and carefully until we finally crossed Highway 100 into Edina. Thomas not only exemplifies "Minnesota Nice," but he's a driver of superb skill with a genuinely humane nature, and he does Metro Transit proud. He deserves your highest commendation for his outstanding level of service last night."

"You need many more drivers to be like Thomas. He was just great in the face of very poor weather and driving conditions. Wonderful job!"

A sampling of other comments is below. Did you witness great service? Submit a commendation online or by phone.

Learn more about how to stay informed when winter weather strikes at



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Light rail construction continues in Minneapolis 

Posted by Drew Kerr | Wednesday, October 25, 2017 1:00:00 PM

Light rail service will be suspended on portions of the Green and Blue lines this weekend as construction related to improvements in downtown Minneapolis continues.

Buses will replace trains from 6:30 p.m. Friday, Oct. 27, through 3:30 a.m. Monday, Oct. 30, between Target Field Station and the Franklin Avenue and Raymond Avenue stations. Replacement buses will operate on a similar schedule as trains but can take more time.  

While light rail service is suspended, crews will install overhead power lines that transfer energy to trains, underground cabling that will better manage electrical current and signals that guide train movements.

The Washington Avenue Bridge will also be cleaned and painted, and the City of Minneapolis will be repainting crosswalks in several locations.

Construction work will be occurring around the clock until light rail service can be restored.

This summer, light rail service was suspended downtown for nearly two weeks as crews replaced sections of worn rail and installed two new crossovers sections that allow trains to move from one track to another downtown.

The overhead power lines and signals being installed this weekend will allow the trains to use the new crossover sections. For safety reasons, the wiring and signals work couldn’t occur during this summer’s shutdown.

The crossovers and signals will improve reliability by allowing trains to switch between tracks when there is increased train traffic or if a section of track is unexpectedly blocked. The new rail has also created a smoother ride, and will be more durable over time.

Light rail service will be suspended in downtown Minneapolis overnight several times in November and December to allow for signal testing. Test trains will move through downtown but replacement bus service is being provided because the test runs are expected to take longer than scheduled trips.

Pre-planned light rail shutdowns are scheduled during weekends and overnight to limit the impact on customers. In September, combined average weekday ridership on the Blue and Green lines was about 17 percent higher than on Saturdays and 71 percent higher than on Sundays.

The window for construction is also constrained by weather.

Some additional weekend closures are planned for 2018, but no extended light rail shutdowns are expected for at least several years.

Sign up for Rider Alerts to stay up-to-date about upcoming rail maintenance this fall!

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Dorothy’s last ride 

Posted by Kathy Graul | Tuesday, October 03, 2017 8:49:00 AM

William Carter III took his mother Dorothy on one final ride to celebrate her life and the independence public transportation afforded her.Dorothy Carter was fiercely independent. But she never had a driver’s license and never drove a car. For all 94 years of her life, she took public transportation.

“It was her way to stay independent. To do what she wanted to do, when she wanted to do it and not be bound by anybody’s schedule or feel like she was imposing,” said Dorothy’s son, William Carter III.

On Thursday, Sept. 28, William took his mother Dorothy on one final ride to celebrate her life and the independence transit afforded her.

“I’m just riding all day. We’re taking a farewell tour,” said William as he boarded a westbound Green Line train at Snelling Avenue Station.

“It’s been quite a ride for her,” William said.

With a sign and an urn containing Dorothy’s remains in tow, William boarded several bus routes, the METRO Green Line and the A Line to visit some of his mother’s regular destinations throughout the day.

“Walgreen’s on Snelling. Rosedale Mall. Korte’s. We might stop by Plums for some French onion soup that she liked. I plan on stopping by her doctor’s office, too,” he said.

A resident of the Highland Park neighborhood, Dorothy knew the St. Paul bus routes like the back of her hand. Macy’s in downtown St. Paul was a favorite destination prior to its closing. But she would also take transit across town on occasion. She once took transit from St. Paul to Southdale in Edina to accompany a visually impaired friend (who also did not drive) for a doctor’s appointment.

As a longtime Twin Cities resident, Dorothy always intentionally chose to live near access to transit, and she witnessed firsthand the vast changes in public transportation from the streetcar days to the opening of the METRO Green Line.

In recent years, when Dorothy was no longer able to take transit on her own, she started using Metro Mobility to get to doctor’s appointments, lunches with friends and shopping, up until a few months before she died.

“She’d call and say ‘I took Metro Mobility to the doctor today. And we had the nicest driver and the nicest tour, and I met the nicest person on the bus.’” William said. “She was just very appreciative of everything that was going on.”

She instilled that appreciative attitude and her belief in the importance of transit in her son, an only child.

“She taught me how to sew. How to iron. And how to take the bus,” William said. By the time William was in the fourth grade, Dorothy would send him on the bus on his own to start learning the routes.

“So that’s why I’m doing it. To show appreciation for teaching me the independence of not only how to ride the bus but the importance of it,” William said. “It’s just one final tour to thank her for all the skills she taught me about riding the bus.”

Dorothy's last ride

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