How do I find my route & stop?
To get started, you can talk to a transit expert at the number below. Tell the representative where you’re starting and where you want to go. You’ll get personalized trip information, including schedule times and fare information. Ask the representative where to wait for your bus, or just look for the closest bus stop sign on your route.
Be sure to get to the stop five minutes early. When the bus approaches, signal for it to stop. Always check the sign above the windshield for the route number to make sure it’s yours. The sign also will flash some of the major streets and destinations on the route. If the bus is the one you want, just hop on.
You can also use the tools on the home page to see how to do it yourself online or use the Trip Planner.
> 612-373-3333 or (TTY 612-341-0140)
How much does it cost & how do I pay?
As you get on the bus, put cash in the farebox next to the driver. Fareboxes accept dollar bills, coins or tokens, but change is not available.
If you have a Go-To Card, Metropass, U-Pass or Go-To College Pass, touch it to the Go-To circle on the blue card reader as you board.
SuperSaver Stored Value Cards and 31-Day Passes also may be used to pay your fare. Insert them (arrow pointing down) into the reader next to the farebox. You can use a SuperSaver 31-Day Pass on a train as long as it has been activated on a bus, but SuperSaver Stored Value Cards cannot be used on trains. If your trip begins on a bus and you transfer to light rail, get a Go-To Card for an easier way to pay your fare. A transfer is built into your Go-To Card.
On most buses, you pay when you get on. However, on many express buses leaving downtown or the University of Minnesota during afternoon rush hours, you pay as you leave.
> How to Pay
> Pass / Go-To Card Options
How do I transfer?
On some trips, you may have to take more than one bus or train to get where you're going. If you pay in cash, ask the bus driver for a transfer. It’s free and good for unlimited rides for up to 2½ hours.
If you pay with a Go-To Card, Metropass, U-Pass, College Pass or Student Pass, you can transfer to any bus or to light rail for 2½ hours. Your transfer is built into the card – just make sure to touch your card to the reader on the bus as you board or to the card reader on the rail platform before boarding light rail.
If you pay with a SuperSaver 31-Day Pass or Stored Value Card, your transfer to another bus is also built in. However, you cannot use a SuperSaver Stored Value Card if you're transferring to the train. Get a Go-To Card, which has a transfer built into your card.
Transfers from Northstar trains to buses and light rail are free. Transfers from buses and light rail to Northstar require an additional fare.
NOTE: Transfers are not available with Downtown Zone fares.
What are the rules when riding the bus?
When you’re ready to get off the bus, just pull the cord above the window to signal the driver. Signal about a block before your stop.
If you’re traveling with children, make sure they stay seated for the whole trip. Fold strollers and keep them out of the way. Don’t smoke (including e-cigarettes), eat or listen to electronics without headphones. Finally, the aisle-facing seats in front are for seniors or riders with special needs. If the bus is full, please give your seat to a senior or a person with disabilities.
> Read our Code of Conduct
What items can I bring & how do I store them?
These items are allowed on the bus:
- Strollers – fold them and keep them out of the aisle while riding
- Non-motorized bicycles – up to the discretion of the driver, based on capacity
These items are NOT allowed:
- Beverages in uncovered containers