Metro Transit Text/SMS Terms of Service
These Service Terms govern your access to, and use of, the Metro Transit SMS/text service for NexTrip and rider alerts ("Service") provided by the Metropolitan Council through its Metro Transit division ("the Council"). These Service Terms do not alter in any way the terms of any written agreement signed by you and the Council. If you are using the Service on behalf of any entity, you represent and warrant that you are authorized to accept these Service Terms on such entity's behalf and the term "you" shall refer to you personally and such entity. You agree to comply with, and to ensure compliance with, all laws, ordinances, and regulations applicable to your activities in using the Service.
The Service and Accessing the Service
The Service allows transit riders to send a text message (SMS, MMS, or RCS message) to the short code 50934 with bus or train stop numbers and get a returned text message with the estimated departure times for upcoming bus or train trips at a bus or rail stop. Transit riders can also subscribe to receive rider alert text messages regarding transit service disruptions or changes.
NexTrip via Text
To access the Service and receive departure information for all routes at a stop, text the stop number to 50934. You will receive a reply text message from Metro Transit with the estimated times for the next bus or train departures at that stop. To receive estimated departure times for a specific route at that stop, text the stop number, a space, and then the route number to 50934. You will receive a reply text message from Metro Transit with the estimated times for the next departures for that route at that stop. By sending a text message and using the Service, you CONSENT to receiving, and authorize the receipt of, text messages from Metro Transit. If you do NOT consent to receive, and authorize the receipt of, text messages from Metro Transit, do not hit “send” to use the Service and no further action is required.
Departure information provided are estimated times.
You will not receive a text message regarding NexTrip if you do not send a text message to 50934.
Rider Alerts via Text
To receive text message alerts about Metro Transit service changes or disruptions, visit metrotransit.org/rider-alerts and select the option to sign up for/manage an account. After creating an account, choose the text/SMS option, provide your phone number and select routes to receive alerts for, and you will begin receiving Metro Transit service alerts from the short code 50934 when any alerts occur that match your subscription selections. By signing up for Metro Transit rider alerts text/SMS messages and providing your phone number, you CONSENT to receiving, and authorize the receipt of, text messages from Metro Transit. If you do NOT consent to receive, and authorize the receipt of, text messages from Metro Transit, do not sign up for a Rider Alerts account. The frequency of text messages you receive will vary.
Opt-in and Opt-out for Messages from Metro Transit
If you text "STOP" to 50934, we will send you a text message to confirm that you will not receive additional Metro Transit text messages.
If you want to access the Service again, text START to 50934 and we will send you a message to confirm that you can receive Metro Transit messages. By sending a text message and using the Service, you CONSENT to receiving, and authorize the receipt of, text messages from Metro Transit.
If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at by calling 612-373-3333.
Message and data rates may apply for any text messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.
The Council will not use your personal data to advertise, promote, or market third-party goods or services to you. We do not sell any personal data received for the purpose of marketing communications to third parties for their own commercial use.
Changes to the Service
The Council reserves the right to suspend or discontinue any part of the Service, or to introduce new features or impose limits on certain features or restrict access to parts or all of the Service. Subject to the applicable law, the Council is not obligated to provide you notice of changes to the Service; however, the Council may provide such notice for changes it considers to be material.
Limitation of Liability
The Council is not liable or responsible for any harm, damages, losses, or malfunction of this service, or damages, inconvenience, or injury incurred or alleged as the result of the use of this Service. Any individual or company that uses this Services does so at their own risk and assumes all risk associated, whether known or unforeseeable.
Neither the Council nor carriers are liable for delayed or undelivered text messages.