The Transit Assistance Program (TAP) is designed to make public transit more affordable for people with lower incomes. TAP provides a year-long reduced fare pass on a Go-To Card. Customers can use a bus or train for just $1 per ride with a 2½ hour transfer.
Show an identity document with your name and address and an Accepted Document (see below) to show that you meet the income guidelines
Once approved, Metro Transit will add the discount pass to a new Go-To card or your existing card – then just add value and go!
Online with a credit card
By phone at 612-373-3333 with a credit card
By mail with a credit card or check. Call 612-373-3333 for a mail order form
At rail ticket machines with cash or credit card
Automatically from a credit card. Sign up at metrotransit.org/autorefill
At one of our Transit Facilities (see below)
Search near your location for an authorized retailer
To activate the discount, add money to your TAP card and go! Go-To Cards with a TAP pass have all the same benefits of any Go-To Card – like storing transfers and balance protection. Customers have access to the $1 fare for a full year after the first use. The discounted price is not valid on Metro Mobility or Transit Link buses. TAP riders also receive a discounted $2.50 fare on SW Prime, but must purchase a 10-ride pass from SouthWest Transit. Customers can renew their TAP pass after one year if still eligible.
Apply or renew online: metrotransit.org/tap-enrollment-form
In person: We accept many forms of ID – that includes a driver's license, state ID, lease, utility bill, school ID, and many others. See the full list below. U.S. citizenship is NOT required to participate in the Transit Assistance program.
Burnsville Transit Station – 100 Highway 13, Burnsville | 8 a.m. - 4:30 p.m.
Minneapolis Metro Transit Service Center – 719 Marquette Avenue, Minneapolis | 8:30 a.m. - 4 p.m.
St. Paul Metro Transit Service Center – US Bank Center Skyway 101 E. 5th Street, St. Paul | 8:30 a.m. - 11:30 a.m. & noon - 3:30 p.m.
SouthWest Transit Station – 13500 Technology Drive, Eden Prairie | 6:30 a.m. - 6:30 p.m.
Metro Transit staff work with community organizations to help sign up qualified customers for TAP at events.
Community organizations can apply to distribute TAP Go-To Cards directly to their program participants. Get more details for organizations on how to become a TAP partner.
If your pass is lost or stolen: Contact Customer Relations at 612-373-3333.
If your pass doesn’t work: It may have expired. Your TAP Go-To Card is active for one year, so you may need to renew. Each time you use the reader to pay your fare, the TAP discount date will be displayed. You can also check both the expiration and your balance online or by calling Customer Relations at 612-373-3333.
Your Go-To Card will temporarily place your funds on hold if unused for 28 days. This can affect any Go-To Card, not just one with a TAP pass. Touch it to a card reader and the computer system will reactivate the funds 24 hours later.
US citizenship is NOT required to participate in the Transit Assistance program.
EBT / WIC
Check back for a growing list of approved certificates.
TAP is intended for customers with income at or below 50% of the Area Median Income. Those income levels are updated every year. See if you qualify.
Applicants who want to use their income to qualify for TAP can do so at the City of Minneapolis Service Center, located in the Public Service Building near Government Plaza Station. Applicants should bring an identity document and a paystub or tax return. Call 311 for questions before you go.
Public Service Building
505 4th Ave. S., Skyway level
Minneapolis, MN 55415
Your TAP discount will end 365 days after the first use. If you still meet the income requirements you can re-enroll up to two months before expiration. Customers can renew online, at a Transit Service Center (see above), or through a partner organization. You will need to bring both an accepted identity and income document
You should receive confirmation that your online application was submitted by email. You may also receive requests for new information or corrections. A short email will explain the problem and include a link where you can revise your application. When your application is approved, you’ll get an email notification of that as well.
If you haven’t received any of these you may have a typo in your email address or you may need to look in your spam or junk mail folders. Call 612-373-3333 to inquire or simply resubmit with the correct information.
Each time you use the reader to pay your fare, the TAP discount date will be displayed. You can also check both the expiration and your balance online.
Interested in being a distributor of TAP in your community?
Details for organizations on how to become a TAP partner.
