How it works for school administrators
Each participating school assigns an administrator to manage the College Pass account. Metro Transit has an online administrator site, which makes it easy to track current passes and students, temporarily suspend or cancel passes, and issue replacements.
At the beginning of the school year, the school administrator receives College Passes that are ready to be issued to students; they are already valid for unlimited rides on buses and light rail, so it is very important to track each pass on the administrator site.
Canceling passes
If you need to cancel a student’s pass, promptly deactivate the card using the administrator site.
Replacing lost, stolen, or defective passes
First, check to see if the pass was registered. You can do this by signing into the administrator site and going to the "Register Pass(s)" page. Enter the student's name to check if the pass has been registered. If the person's name is not found, the pass has not been registered.
If the pass was registered. Use the administrator site to deactivate the old pass and issue a replacement from the initial shipment. If you do not have any unsold pass inventory, contact us. A $5 fee will be charged for any replacement pass unless the pass is deemed defective (it has no apparent physical damage and cannot be read properly). Defective passes must be returned to Metro Transit for verification. A credit will be issued to the school each month for the total number of deactivated passes that were replaced. The credit amount is the difference between the pass cost and the replacement fee (e.g. $165 less $5 replacement fee = $160 credit).
If the pass was not registered. Sell the student a new College Pass. If it is at the end of the semester and the student does not want to purchase a new pass, they can purchase a Go-To Card.
Note: If the student has a defective pass, it does not have to be registered in order to request a $5 replacement. However, the defective pass must be returned to Metro Transit for verification.
Suspending passes
An administrator can temporarily suspend a student’s pass. There is no replacement fee for this process because a new pass is not issued.
Payment information
Prior to each semester, the administrator must request passes and the school will be invoiced for each order placed. At the end of the semester, the school must return any unsold passes within 30 days for a credit.