Using tickets questions
How do I use a ticket?
Open the app on your phone, and select "My Tickets” from the menu in the top left of the screen.
Select any of the tickets listed by tapping “Use Ticket.”
Tap on "Use Ticket" on your desired ticket. It will then activate, and you will see an animation and the current time. The expiration date will display in the white box near the bottom of the ticket. Tapping the “X” in the top right on your active ticket will return you to the “My Tickets” screen. Your active ticket will be shown at the top of the list under “Activated Tickets” and will also show the time remaining on that ticket.
When prompted by a bus driver/Transit Police officer, you can select the active ticket from the list of “Active Tickets” and display the screen for visual validation.
A Metro Transit driver or Metro Transit Police officer may ask this to ensure ticket is valid/not fraudulent. To do this, tap the “X” as described above and then tap on the active ticket again.
Do I need a wireless connection to purchase tickets or use a ticket?
Yes, you will need a network or wireless connection to purchase tickets and use tickets
Can multiple fares be purchased at one time?
Yes. Choose the ticket you would like to purchase and adjust to totals in your cart before you pay. You can buy multiple ticket types if you like, just tap "Add Another" in the cart.
How long can I keep an unused ticket on my phone?
Tickets stay on your phone until they are used. There is no expiration for unused tickets.
Can I use multiple tickets at the same time on my device for family and friends?
Yes, you can activate as many tickets as you need to ride with a group. Please note that everyone must ride together for the duration of the trip.
Can I ride on Express buses with the app?
Yes. You must purchase an Express Rush Hour fare or Mobility Express fare to ride any Express bus service. These tickets are valid on both Rush Hour and Non-Rush Hour Express service.
If the ticket takes a long time to display, what should I do?
Some phones with older operating systems do not work as fast as newer phones. If you have an older phone that works a little slower, please be sure to give yourself plenty of time to activate the ticket before the bus or train arrives. You should also check to make sure you don't have too many applications open on your phone at one time, which would affect the responsiveness of the app.
Can I see how much time is left on the active ticket before it expires?
Yes, the expiration date and time is displayed on the bottom of the ticket and in the “My Tickets” section of the app. If your ticket expires before your stop, you may remain on the bus or train to complete your trip, but you may not board another bus or train. If you are asked to show your ticket, please show the expired ticket if available on your screen or show the ticket in the “History” section of the app
Will a bus driver or other personnel need to handle my device?
No. Bus drivers, Transit Police, and other personnel are instructed not to touch a customer's device. If driver or officer asks you to verify a valid ticket, simply press the “X” in the upper right of the ticket to go back to “My Tickets” and re-open the ticket.
What if my device battery dies?
You are responsible for showing proof of valid fare to bus drivers or Transit Police officers. Only a visible, active ticket will be considered a valid form of fare payment.
What should I do if I get a new phone or if I lost my phone?
If you get a new phone, just install the Metro Transit app on the new phone and sign in with the same account you used on the old phone. Unused tickets will then be in the app and usable.
What should I do if I have to reinstall the app?
You should follow the directions "What should I do if I get a new phone or if I lost my phone?" listed directly above.
What if I purchased the wrong ticket? Can I get a refund?
No, tickets are non-refundable.
I have a Reduced Fare ID card; can I get reduced fares through the app?
Yes. Reduced fares are available for purchase in the app. You may be asked to show valid ID for Senior/Youth/Medicare or Mobility fares.
Requirements:
Seniors (ages 65+) – Photo ID with "T" endorsement required
Youth (ages 6 to 12) – Ages 5 and under ride free (limit 3) and must ride with a fare-paying customer
Medicare card holders – Medicare card and Minnesota driver's license/state ID required
Persons with Disabilities – State ID with an "A" or "L" endorsement or a Metro Mobility ID card required
What if the app is unresponsive or I am getting an error message?
Try logging out of the app and logging back in, and then try powering your phone off and then back on. If you are still having issues try uninstalling and reinstalling the app.
I did not receive a confirmation email when I purchased tickets, did my order go through?
Check your junk/spam email folder; the confirmation email may have ended up there. You should be able to see your purchase under "My Tickets" in the app. If the tickets do not appear under "Tickets," you can check your "History" in the app as well.