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Help shape the future of Metro Transit bus service. We're setting priorities for our growing transit system.

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Metro Transit is developing a 10-15 year service improvement plan for expanding the local and express route bus network. This plan will help us prioritize where and how to improve our service in the future.

Workshops with elected officials and community groups were held in November 2013 (see presentation). In addition, nearly 4,000 people completed our on-line survey. Staff are currently reviewing this feedback, identifying common themes, patterns and the most-requested improvements. A summary of the results will be posted later this spring. Although the formal survey has closed, we will continue to invite questions or comments. Please contact us by e-mailing, calling Customer Relations at 612-373-3333 or via this form.

Based on this input, we will create a draft Service Improvement Plan using the transit planning principles outlined below. The draft plan will be distributed to the public for review and comment later this year. Once we hear from you, we’ll revise the plan and put it to use.  

Changes we know customers want to see

Metro Transit is constantly collecting ideas from customers – everything from specific route changes to system-wide suggestions.
Most suggestions follow these themes:

"Improve core urban bus routes"

"Add suburb-to-suburb bus connections"

"Expand urban crosstown bus routes"

"Provide additional express service"

"Increase travel speeds"

Transit Planning 101

Many things go into making the transit network effective. Here are four key elements:

Transit that connects a multitude of people to the places where they live, work, shop and play.
Transit that is a cost-effective use
of public funds.
Transit that provides a basic level of access across the region.
Transit that supports efficient development.



Metro Transit uses these planning principles in mind when designing bus service:

Complex route vs. simple route

Design simple, direct routes

Simple routes that travel in nearly a straight line are easy to understand and provide faster and more frequent service. A route that zigzags will be slower, more confusing and cost more to operate.

Serve areas with high density of uses

Places with many people and destinations within a compact area are more cost-effective to serve with transit. Higher density allows for a smaller number of routes to serve a greater number of people and needs, making transit useful to more people.

High density usage

Balance frequency and coverage

This is the big tradeoff in transit. Metro Transit must balance its limited resources between providing fast, frequent service that people may have to walk to with service that covers more area but operates less frequently. The goal: serving the highest number of people while providing basic access across the region.

Match level of service to demand

Whenever possible, we offer bigger buses and more frequent service where needed. Providing too much service is expensive and prevents trips and routes from being added in another area that needs it. Providing too little service makes transit less useful and can lead to crowding on existing service.


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