Comment on Metro Transit Service

Give us your suggestions and comments!

Use the form below to commend an employee for excellent performance or to register a complaint about bus or rail service. You can also submit comments by calling Customer Relations at 612-373-3333 on weekdays between 7:30 a.m. and 5:30 p.m.

Note: Metro Transit does not provide trip planning assistance by e-mail. For route and schedule information, use the online Trip Planner or call a transit information agent at 612-373-3333.

> Comment on this website (metrotransit.org).

If you know your route, get real-time departure information with NexTrip. You can access NexTrip from the menu to the right or by phone at 612-341-4287.

Instructions

Please complete the following information. A comment and a first name are required to submit this form. Please include an e-mail address if you would like a response to your comment.

Thank you for your submission. We have received your request and/or feedback.

Your comment is a

Your comment (required)
 
Date of Event
Example: MM/DD/YYYY
Vehicle Number
Example: 1043
Driver Number
Example: 12345
Route Number
Example: M-850
Boarding
Location
Time
Example: 01:30 - PM
:
Location of
Occurrence
Time
Example: 01:30 - PM
:
Direction
Driver Description
Your First Name (required)
 
Your Last Name
Address
Address 2
City
State
Zip Code Example: 55555-4444
-
Daytime Phone Number with area code Example: 612 555-1212 Ext 123
Ext
Email Address
Confirm Email Address
 
Would you like a response regarding your concern, suggestion, or commendation? (required)
 

Please Note: It may take 7 to 10 working days for Metro Transit to complete our investigation.

Thank you for contacting us and for being our customer!

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