Account, Mobile App, and Website Form

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Complete this form to get help with your metrotransit.org account, or to report an issue with the Metro Transit app or Metro Transit's website, including trip tools (Trip Planner, NexTrip, Alerts). 

When reporting issues, please be as complete as possible so that we can diagnose and fix the issue quickly. Uploading screen shots of the issue or error message will help our programmers to identify the source of the issue. Please include either an email address or phone number so we can contact you if we need more information to diagnose the issue.

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Details

Date of purchase

Time of purchase

Account email

Username

Device type

Include brand and model

Operating system

Include version

Browser

Include version

App version

Comments / Description of issue or incident

Add photo

File type can be gif, jpg, jpeg or png. The maximum file size for jpg/jpeg files is 10mb. The maximum file size for gif and png 4mb.

Would you like a response to this inquiry?

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Your contact information

First name

Last name

Phone