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Comment on Metro Transit service

We want your feedback

Give us your suggestions and comments! If you prefer to speak with someone directly, call Customer Relations, 612-373-3333, weekdays between 8 a.m. and 4:30 p.m.

To commend an employee for excellent performance or to register a complaint about bus or rail service, please provide as much detail as possible.

Note: At this time we cannot provide route information by e-mail. For route and schedule information use the online Trip Planner or call a transit information representative at 612-373-3333.

If you know your route, get up-to-the-minute departure information using NexTrip (formerly TransitLine). NexTrip provides real-time information for trips leaving in the next 20 minutes and scheduled times thereafter. NexTrip is available at 612-341-4287 and online.

Instructions:
Please complete the following information. A comment and a first name are required to submit this form.

Your comment is a:

Commendation
Inquiry

Suggestion
Other

Complaint

Your comment (required field):

Date of Event:
Example: MM / DD / YYYY
/ /

Vehicle Number:
Example: 1043

Driver Number:
Example: 12345

Route Number:
Example: M-850

Boarding
Location

Time
(Example - 01:30)


AM / PM

:

Location of
Occurrence

Time
(Example - 01:30)


AM / PM

:

Direction

North
South

East
West

Inbound
Outbound

Driver Description:

Your First Name (required field):

Your Last Name:

Address:

Address 2:

City:

State:

Zip Code: (Example: 55555-4444)
 - 

Daytime Phone Number With Area Code
(Example: 555-4567)
     Ext: 

Email Address:
(Example: bobsmith@yahoo.com)

Confirm Email Address:

Would you like a response regarding your concern, suggestion, or commendation?
Yes
No

Please Note: It may take 7 to 10 working days for Metro Transit to complete our investigation.

Thank you for contacting us and being our customer!