We asked, and you answered. After planned light-rail maintenance and construction caused buses to replace trains on two recent weekends, Metro Transit wanted to learn what you thought about our Rider Alert subscription service.
By signing up for Rider Alerts, you can get route-specific information about planned detours and service changes through text message and e-mail. To sign up, visit metrotransit.org/rider-alerts.
A survey was sent to customers who subscribe to Rider Alerts for the Blue and Green lines. After a fantastic survey response, we wanted to share some of the results. The takeaway: we all appreciate a heads up.
While the feedback was largely positive, we also received valuable insight into how we can keep you better informed in the future.
Providing more advanced notice and more consistently using Rider Alerts to share information about unplanned service impacts are among the issues we're focusing on. We're also looking at how we can make it simpler to sign up for Rider Alerts.
If you missed out on our recent survey but would still like to provide feedback, we’re always ready to hear how we can do better. Please submit your feedback through Customer Relations metrotransit.org/contact-us.
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